Customer Service Manager

NEIL SYKES

* *** ****** ****, * uless, T exas * *039 H: 682- 429 -6993 C: 682- 429 -6993 n *******@***.***

PROFESSIONAL SUMMARY

A s the Branch Manager, I was s killed at informing clients about banking products and services

a nd recommending the best options to meet their needs. Excellent interpersonal skills.

V ersatile, as President of a C redit Union, S r. Lending Officer with two community Bank w ith

b ackground in bankin g a nd f in ance . Consistently meets bank and customer s erv ice s tandar ds.

R esults -or ie nte d bank ing pr ofe ss ion al wit h over 3 0 years in sales an d branch mana gement, loan

m ana gem ent a nd gen er al bank op er at ions .

B ankin g prof ession al highly ef fectiv e at b ranch, acco unt a nd project man agement. Extens ive

k nowledge o f banking products and services, as well as business development and marketing.

M otivated Bank Manager passionate about providing excellent customer service and exceeded

e xpectations.

SKILLS

G oal -oriented Team player

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F r ie n dl y O r gan ized

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C h eer ful dem ea nor Analytical

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A pp roach abl e S t r o n g t e am -builder

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P roficient in MS Office C ash han dl in g ex pert ise

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S elf -sufficient

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WORK HISTORY

T eam L eader - M ortgage Loan Modification Under wr iting, 0 2 / 2 0 0 9 t o 1 0 / 2 0 1 3

B ank of Amer ica – F ort Worth, T exas

l S upport ively direct ed a team of 1 3 R elat ionship M ana gers, which h an dle d a n aver age of 5

L oans a piece on a daily basis. O ur function was to underwrite the Loan Modification, based on

G SE ( Gover nme nt -Sponsored enterprise), Non -GSE, HAMP (Home Affordable Modification

P rogram), Non -HAMP, FHA, HFI (Held for Investment), and SFO (Service for Other)

g uide lines. E ach program had their own set of guidelines, so we had to be competent in each

t ype of loan t o un derwr ite correctly .

P rior to becoming a Team Leader, I was an associate in ILQA ( a l oan quality analyst) that review

a ll the loans from the underwrit ers.

C ons u lta nt, 0 8 /2 0 0 8 t o 1 2 / 2 0 0 8

T exas People Federal Credit Union – F ort Worth, T exas

I a ssisted the Credit Union President in Loan and collection matters, and consulted with her on

o ther Credit Union matters, such as personnel and financial matters. I a lso ran the collection

d epartment on a t emporary basis unt il a p ermanent emp loyee cou ld be foun d.

T his was a temporary position

L eagu e R epr es entative, 0 4 / 2 0 0 6 t o 0 7 / 2 0 08

T exas Cr edit Union League – D allas Texas

M y territory consisted of 83 Credit Unions, including the Credit Unions in Ft. Worth, Waco, San

A ngelo, Abilene, Midland/Odessa a nd El Paso. I w ould call on each Credit Union every quarter to

k eep them informed of what the Texas Credit Union League had to offer, and h elp the Credit

U nions in any way that I could. I w oul d h elp them market the Cre dit Union, l ead train ing an d

u p da te t hem o n A dvo c acy a n d up com ing la ws .

I b ecame quite proficient in Robbery Training, Credit training a nd handlin g cash.

V ice -Pr esident/Branch Manager, 0 3 / 2 0 0 3 t o 0 4 / 2 0 0 6

F irst Capital Bank/Pr osper ity Bank – P ortland & Corpus Christi, T exas

I b egan with First Capital Bank as a Mortgage Loan Officer, then moved to a Commercial Loan

O fficer in Corpus Christi, then moved to Portland Texas as a Branch Manager when Prosperity

B ank purchased First Capital Bank.

I ncr eas e d n ew ba nk r el at ionsh ips w ith in th e loca l comm un ity by e xe cutin g q uar t erly

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P romo t io ns a n d b ecom in g v ery a ct ive in th e comm un ity .

l I ncr ease d overa ll loa ns b y incorporat in g severa l quality process improvements w ithin th e

Branch .

l O v ersaw a b ranch team cons isting of 3 c ustomer service repres entat ives and 2 p e r s on a l

B ank ers .

l M an age d branch w ith a n avera ge of $30 M in monthly de posits .

l R ecommended loan approvals and denials based on customer loan application reviews.

l O riginated, r eviewed, processed, closed and administered customer loan proposals.

l C ompiled database of loan applicants' credit histories, corporate financial statements and

o ther fina ncia l information .

l D eveloped prospects for new loans with approximately 5 c o ld calls weekly.

EDUCATION

BBA: F ina nce, 1 9 7 8

A ngelo State Univer s it y - S a n A ngelo, T e xas

A ssociate of Applied Science : C ommerc ia l L e ndin g, 1 9 8 8

C ommer cial Lending School - O k l a h o m a C ity, O K

ACCOMPLISHMENTS

A s the Vice -President/Branch Manager of the Portland, Texas branch of Prosperity Bank, I took

o ve r a br a nch t ha t ha d v ery l itt l e v is ib il ity in t he comm un ity . I i mm e diat el y jo in ed th e

C hamber of Commerce and was soon asked to be on the board of directors. I h eld an " Open House"

t o invite all the Chamber members, as well as our customers and prospective customers. W e

b ecame a viable part of Portland, Texas and our little branch grew in both loans and deposits a nd

w e eventually built a new building that included a " coffee shop" that was open to the public.

A s President of Midland Teachers Credit Union (in 1984) I got rid of an antiquated computer

s ystem an d r ep la ce d it w ith a mor e f unct ional syst em th at act ua lly sa ve money for the Cr edit

U nion. I a lso elimina ted some unnecessary waste that also improved the bottom line.

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