Customer Service Sales
Resume:
Rebecca Pitts
**** ***** **., *******, * L *****
**.*****@*****.***
Objective To obtain a position where I can utilize my various
m anagement, clerical, and problem solving skills to
a dvance your business.
Microsoft Office Telephone Skills Customer
• • •
P rofessional Skills
Service
Quickbooks Typing (40+ wpm)
• •
Skills
Human Resource Skills Office Procedures
• •
Organizat
•
Time Management Management Skills
• •
ional
Call center experience
•
Skills
1996-2000
General Studies
Education O ttawa H igh School, Ottawa, I L
Associate in Arts and Associate in Science Degrees 2004-2009
I l linois Valley Community College, Oglesby, I L
Developed ability to work in a fast-paced atmosphere
•
Employment Skills
Abili ty to follow instructions well and make decisions with no
•
supervision
Abili ty to analyze employee performance, set clear goals for future,
•
advise and motivate to meet those goals
Abili ty to run reports, using various software, to determine
•
p roductivity and predict future goals
Consistently met goals set for myself
•
Abili ty to learn quickly, retain info, and effectively meet performance
•
standards immediately
Employment H istory
Office Assistant, Dean’s Dynamic Concrete, Inc. 2014 –
Perform an array of duties including, but not limited to, P rese
h uman resources (new hire paperwork, employee records,
nt
t rack hours and submit to payroll, obtain union wages and
( Part-
f ringe information), accounts receivable (obtain signed
time)
contracts with payment, send final bills, obtain final
payments, keep ledger of all above), accounts payable (keep
ledger of all bills paid, pay bills, obtain and file receipts for
a ll purchases), answer phones, take messages, schedule
meetings for estimates, type up bids, run errands.
Account Manager, T he Results Co. 2013 - 2014
Take over calls from level one agents for escalated issues
such as doctor changes, disenrollment requests, supervisor
r equests, etc. Provide excellent customer service to all
members, focusing on resolutions and retention, in addition
t o complete and accurate documentation, while meeting
goals set by the Client in regards to average handle t ime,
adherence, retention, and quality audits.
Customer Service Rep, T he Results Co. 2012 - 2013
Take incoming calls answering customer inquiries about
t heir health insurance accounts and benefits. Provide
excellent service to all members, focusing on first call
r esolution and complete and accurate documentation, while
meeting goals set by the Client in regards to average handle
t ime, adherence, and quality audits.
Employment H istory Continued
Account Manager, Nell’s Cleaning Service 2008-2012
Ensure client satisfaction through one-on-one consultations both before
using our services and throughout the t ime our services are provided.
Responsible for scouting, hi r ing, and t raining new employees. Developed
and carried out marketing strategies, including creating a database for
p rospective clients, mailing out promotional flyers, and making calls to
possible prospects. Created an invoice system, entered accounts receivable
i nto spreadsheet, typed up proposed bids after consultations.
Accounting & Wireless Support, A udio Plus 2007-2008
Provide sales and support to wireless customers. Handle all
AP and AR for the wireless aspect of the business.
Calculated commission for all sales employees. Effectively
i mplemented a new Point of Sale system, inventory control
system, and accounting system.
A dministrative Assistant to General Manager, CapiTel 2006-2007
Communications
Assist GM in all aspects of his duties, including
i nterviewing, hir ing, background checks, employee
scheduling for five retail stores, generating critical daily,
weekly, and monthly reports, keeping minutes at weekly
sales meetings and monthly management meetings.
Assisted in creating and typing up a new t raining manual
for all sales employees. Set up t raining room with all
m aterials needed for t raining. Set up meeting room with all
m aterials needed for meetings. Assisted in all other duties
as needed, including running work related and personal
e rrands.
Contracts Clerk, Silverleaf Resorts, Inc. 2004-2006
Typed contracts, notorized documents, assisted office
m anager with all duties including hi ring and termination
paperwork, payroll, accounts payable, and weekly sales and
commission reports.
Account Manager, Nell’s Cleaning Service 1998-2006
Ensure client satisfaction through one-on-one consultations both
before using our services and throughout the time our services are
p rovided. Responsible for scouting, hi ring, and t raining new
employees. Developed and car r ied out marketing strategies,
i ncluding creating a database for prospective clients, mailing out
p romotional flyers, and making calls to possible prospects. Created
a n invoice system, entered accounts receivable into spreadsheet,
t yped up proposed bids after consultations.
Supervisor, Safari Land 2002-2004
Responsible for hi ring, t raining, and directly supervising all office
staff and party hosts. Developed and car ried out marketing
strategies, including start up of mailing database, creating
p romotional flyers, promotional mail outs. Supervised party hosts
t hrough all phases of birthday parties and group outings. Scheduled
b irthday parties and group outings.
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