Systems Administrator
Resume:
STEVE DANIELS
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OBJECTIVE
Seeking a position in IT operations and/or security. Driven, independent and innovative, I drive the adoption, implementation and maintenance of new technologies as well as improving existing infrastructure. I am process-oriented, predisposed to pursuing better ways of doing things and an adept collaborator.
EXPERIENCE
Systems Administrator II August 2012 – Present
Melaleuca, Inc., Idaho Falls, Idaho
Design, implement and maintain systems infrastructure including, but not limited to, private cloud, public cloud, email and security. Act as server hardware purchasing agent between Melaleuca and several vendors.
Systems Administrator May 2010 – August 2012
Melaleuca, Inc., Idaho Falls, Idaho
Implemented industry best practices, including ISO standards, ITIL, MOF and PCI. Provisioned hardware to utilize resources to their fullest potential. Acted as server hardware purchasing agent between Melaleuca and several vendors.
Help Desk Team Lead September 2009 – May 2010
Melaleuca, Inc., Idaho Falls, Idaho
Coordinated personnel to ensure Help Desk staffed 24/7 and high-volume shifts had needed resources. Designed and implemented ITIL-compliant ticketing system to increase accountability and efficiency.
Help Desk Technician II March 2008 – September 2009
Melaleuca, Inc., Idaho Falls, Idaho
Provisioned desktop and laptop computers for facilities around world. Set hardware standards for computer purchasing and acted as purchasing agent between Melaleuca and several vendors.
Help Desk Technician I August 2006 – March 2008
Melaleuca, Inc., Idaho Falls, Idaho
As depot technician, designed and installed secure and consistent operating system builds on desktop and laptop computers. As a phone support technician, answered Help Desk calls and assisted internal Melaleuca employees with OS, website, order management system and hardware issues.
SKILLS
Amazon Web Services
Cisco Routing and Switching
ITIL
Microsoft Azure
Microsoft Directory Services
Microsoft Exchange
Microsoft Hyper-V
Microsoft IIS
Microsoft Operations Framework
Microsoft SharePoint
Microsoft SQL
Microsoft System Center
PCI
SAN
Security
VMware
CERTIFICATIONS
CCENT
CompTIA A+
ITIL Foundations
TS: Windows Server 2008 Active Directory, Configuring
AWARDS & ACHIEVEMENTS
Six customer service “Delightment Awards” – 2005-2006
Three company-wide “Star Performer” awards – 2006, 2008 and 2012
Traveled to Knoxville to setup server and workstation infrastructure in new distribution facility. Configured file and print server, domain controller, Exchange server, several printers and about 30 workstations.
Completed boot camps for – and am primary administrator of – Microsoft System Center 2012 Configuration Manager, Operations Manager, Service Manager and Orchestrator. Led global System Center implementation, including migrating 2000+ computers from Forefront and WSUS to using SCCM for security and Windows Updates.
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