Customer Service Manager
Resume:
Madelynn Condon
**** ******** ***** ******** ****, IL 60050
***********@*****.***
Professional Profile
Assistant Store Manager with more than 9 years of experience planning, developing
and implementing store floor plans according to corporate policies. Highly motivated
with extensive customer service and sales experience. Enthusiastic Merchandising
Manager and dedicated employee with high integrity, strong work ethic and great
leadership skills.
• •
Training and development Employee coaching
• •
Experience with conflict resolution Computer literate
• •
Complex problem solving skills Customer Service
• •
Strategic planning Customer Satisfaction
• Project management
Ross Dress For Less Vernon Hills, IL
September 2011- Present
Assistant Store Manager
Responsibilities:
Leading an entire store to a successful year by meeting company
goals and policies
Hiring, recruiting, on boarding, new associate orientation, training
programs
HR compliance
Conflict Management
Office Management
Workman’s Comp. claims
Profit and Loss statements
Shortage and Awareness
Scheduling
Store Operations
Coachings/ Correctives per company policy
Daily follow up to ensure all policies are understood and are being
followed
Inventory Management
Madelynn O‘Malley•224-***-****•***********@*****.***
Page 6
SEARS Holdings West Dundee, IL
August 2010-Present
Merchandising Lead
Responsibilities:
• Leading teams of associates on important tasks such as planograms and
floor resets provided by the corporate office.
• Training new hires
• Working with corporate on test programs
• Working closely with all associates including the store manager and his
assistant.
Education
Western Piedmont Community College, Morganton, NC
Paralegal Studies
Studied Two years
St. Stephens High School, Hickory, NC
High School Diploma
May 2003
References:
Lea Seguban- current supervisor
Store Manager- Ross Dress for Less
Phone number- 847-***-****
Tera Sanganee- Previous supervisor
Store Manager- Ross Dress for Less
Phone number- 262-***-****
Jamie Webster- former co-worker
Area Supervisor- Ross Dress for Less
Phone number- 815-***-****
Additional skills
PC Skills: Peoplesoft, MS Word, MS Excel
Contact this candidate