Customer Service Security

San Key

**** **** ***** *** ***

Daly City, CA **015

Cell Phone: 408-***-****

Email: ******@*****.***

EDUCATION:

BS, Justice Studies, San Jose State University, San Jose, CA, 2009

Internship: Bill Wilson Center, Restorative Justice Program – Summer

2008

Internship: Fresh Lifeline for Youth (FLY), Law Program – Summer 2008

AA, Administration of Justice. Evergreen Valley College, San Jose, CA,

2007

QUALIFICATIONS PROFILE:

A fair, proactive individual who enjoys full staff cooperation based on

honesty, mutual respect and shared goals. Mature professional with 11

years of military experienced in the United States Navy.

Takes charge in the absence of supervisors while continuing to

accomplish tasks.

CPR and First Aid and CA Guard Card certify.

Establishes goals and see them through with maximum success.

Seeks extra responsibility and takes on the most challenging tasks.

Energetic self-starter.

Highly motivated and enthusiastic; more than capable of managing

multiple projects simultaneously.

Knowledgeable in Google Docs, Microsoft Office, Microsoft Word,

Microsoft Excel, Microsoft PowerPoint, Microsoft Excel, Google Calendar,

Google Mail)

Strong customer services, excellent telephone skill, perform filing,

copying, faxing and mailing.

EXPERIENCE:

SECURITY INDUSTRY SPECIALIST

Security Specialist Mountain View, CA 10/2011 – Present

Google Inc., Front Desk Badge Receptionist/Call Center

Assigned to post at Google. Provides excellent customer service and

security at client sites with integrity and loyalty. Capable of writing

clear and legible incident reports. Secures premises and personnel by

patrolling property, and access points.

Manages high volume customer services at the main badging desk on a

daily basis (walk-ins, ticket requests, responding to email requests,

and answering telephones.

Operates Iris-scanned authorizes employees for highly restricted areas,

performs photography for security badges such as ordering badges for new

hires and badge replacements, and visa/passports photos.

Sign-in and welcome and greet guests, employees and contractors.

Prepares shipping requests and attend to lost and found items.

Knowledge of Google C*Cure, MOMA, GHR and Google Utility Ticket Systems.

Prepares shipping requests.

Interacting with clients by the means of face-to-face and through phone.

Troubleshooting and assisting with access.

ALLIED BARTON SECURITY SERVICE

Security Specialist Mountain View, CA 10/2008 – 10/2011

Google Inc., Front Desk Badge Receptionist/Call Center

Assigned to post at Google. Helped provide a safe and secure environment

for employees and visitors. Contributed to emergency assistance, access

control, maintaining physical security, reporting of incidents, and

providing great customer service.

Greet clients and their visitors.

Able to multiple tasks in a fast pace working environment.

Attending to incoming phone calls in a timely and profession manner.

SECURITAS SECURITY SERVICE

Security Specialist San Jose, CA 06/2007 – 02/2008

Applied Materials, Front Desk Receptionist

Performed security service for client. Responsible for the safety of the

clients and customers, maintained access control and positively

contributed to a safe working environment.

Performed lobby receptionist primary duties and security officers

responsibility.

Greet clients and their visitor.

Prepared memos, filing, answering phone calls, scanning, and copying.

U. S. DEPARTMENT OF DEFENSE, Naval Medical Center

Dental Technician San Diego, CA 08/2005 – 08/2006

Assisted staff dentists in clinical procedures. Contributed to the

environment of care through maintenance of a safe supportive environment

for patients, staff, and other individuals served by or providing

services in organization.

Achieved GS-5

Expanded function certificate – given additional duties without

supervision

UNITED STATES NAVY

E-4 Petty Officer, Third Class (Hospital Corpsman) 05/1999 – 1/2012

Performed dental and medical procedures for the comfort and well being

of patients. Responsible for safe and effective operation and customer

service care, utilizing safe practices and emergency procedures, proper

handling of hazardous materials, and performing the daily routine of

being a healthcare provider.

Medals: Good conduct Medal, Navy and Marine Corps Achievement Medal,

National Defense Service Medal, Meritorious Unit Commendation, Navy and

Marine Corps Overseas Ribbon (Tour in Okinawa)

Letters of commendation

“Blue Jacket” of the quarter – performance-based award, gauged against

peers, for best work productivity

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