Customer Service Data Entry

BELLA KOZEL

**** ******** *****, ******** *******, MI 48310 P: 248-***-**** *****.*****@*****.***

OBJECTIVE

Dedicated highly motivated professional seeks a position in data entry and/or accounting where skills and

experience in invoice processing, spreadsheet development, research and problem solving will improve

efficiency and enhance profitability. Able to learn new concepts quickly, collaborate and communicate

effectively with others and demonstrate great attention to detail and high work ethics.

WORK EXPERIENCE HIGHLIGHTS

TROTT & TROTT, P.C., Farmington Hills, MI

Account Invoice Processor, 2003 – 2013

Project Coordination & Organization:

Designed and maintained a work/hour accounting system

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Maintained records of bank transactions and balanced accounts

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Answered a high volume of incoming calls and in person inquiries from clients and colleagues

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Acted as liaison and maintained open lines of communication among executives, management and

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administrative staff

Customer & Client Relations:

Effectively communicated with customers to collect delinquent accounts receivable on a

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weekly basis

Catered to the specific accounting and invoice needs of various business customers

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Assisted customers in product selection to accommodate their unique requirements

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Handled customer complaints with patience and sensitivity

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Problem Solving & Interpersonal Skills:

• Mediated internal office conflicts

• Matched individual staff abilities and work requisitions

• Counseled staff on available training options

CODE SYSTEMS, Madison Heights, MI

Invoice Processor, 2000 – 2003

• Entered invoices into six distinct billing and information systems

• Managed and improved company billing processes

• Handled regular customer service inquiries and complaints

• Audited company invoices and billing documents for accuracy

SKILLS

Proficient with Microsoft Office (Word, Excel, Outlook)

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Excellent customer service, client follow up and communication skills

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Developing and auditing documentation in billing and information systems: IClear,

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NewInvoice, HomeSteps, FannyMay, Ocwen, Veritas, Great Plains and LenStar

Fluent Russian speaker

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EDUCATION

Minsk College of Business, Minsk, Belarus : Bachelor’s Degree in Business

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