IT support

JOHN BANKS

**** *********** **. #***- *******, TX 77096

832-***-****- *****.******@*****.***

Summary of Qualifications

Good with Enterprise Systems administration and monitoring.

Analytical, motivational, resourceful, and an articulate individual.

Excellent communication and customer service skills, as well as great team

player.

Objective

To obtain a position that will aid in displaying my ability

to view technical issues and solve them quickly and analytically, as it

will be challenging and rewarding.

Skills and Professional Areas of Knowledge

MS Office 2000-2010 MS Server 2003-2008/R2 MS Exchange Server

2010

Linux OS Windows XP-Windows 7, 8 Active Directory

LAN/WAN Administration General Network Infrastructure

June 2012 Associate of Applied Science- Computer Network Systems

Administration-ITT Technical Institute - GPA 3.92/4.0

Professional History

Sysco Corporation- Houston,TX 3/2014-

present

IT Specialist- Contract

. Ghosting/ backing up computers

. Imaging computers

. Setting up users computers with profiles

. Deploying and setting up computer stations for users

. Trouble shooting users issues either in person or via remoting

in to users computers

. Data transfers

. Password resets

. Active directory

. Account updates

. Asset importing in SCCM

. Asset deployment

Advantage Security Integration (ASI)- Houston, TX

5/2013-7/2013 IT Support-

Contract .

. Administration of computer network

. Adding/removing of user accounts to network

. Resetting passwords and updating computer servers

. Setting IP cameras on clients networks with IP addresses and

troubleshooting IP camera networks

Keller-Williams- Houston, TX

7/2012-8/2012

IT Specialist- Contract

. Network administration including all personal laptops and

printers of agents in the office and including home support

. Liason with outside server support, as well as outside phone PBX

support

. In processing and out processing of agents in system

. Assigning of all phone extensions and voice mail

. Working after hours troubleshooting emergency problems such as

server system crashes, and fielding calls from agents with

problems such as email issues

Brinks Security- Houston, TX

2009-2012 Vault Assistant/

Security

. Security of Brinks employees and building

. Maintain gun certification every six months for security

position

Swift Transportation- Houston, TX

2008-2009

Truck Driver

. Safe freight deliveries of loads from shipper to receiver

. Safe handling and safety of Semi trailer and freight

Beltrans- Las Vegas, NV

2003-2007

Van Driver/ Limo Driver

. Transported clients to and from the airport to various

hotels

. Chartered vans and limos for several clients, privately

Sitel Corporation- Las Vegas, NV

2001-2003

Customer Sales Professional/ Help Desk

. Helped customers with technical difficulties and issues

regarding

their computers and other computer related issues

References Available Upon Request

Contact this candidate