Customer Service Rep

Shauntay J. Brandon

* ***** **** ******

Albany, NY 12203

Email: ********@***.***

Phone: 518-***-****

EDUCATION

St. Lawrence University, Canton, New York

May 2011

HEOP Alumni

Sponsor-A-Scholar and Ronald E. McNair Scholar

B.A. Performance and Communication Arts

Minor: Gender Studies

London Study Abroad Program

Aug -Dec 2010

INTERNSHIP

I CAN- The Children's Communication Charity, London, England UK

Nov -Dec 2010

. Organized public donation reports

. Utilized Raiser's Edge software program to inform benefactors of

organization events

. Assisted with "Chatterbox Challenge" events

. Served as community manager using social media to keep volunteers

informed of charity events

INTERCOLEGIATE EXPERIENCE

Student Mail Center Clerk, St. Lawrence University, Canton, NY

Sept 2009-May 2011

. Registered student packages into mail system

. Assisted clients with mail options

WORK EXPERIENCE

Customer Service Rep., Health Help, East Greenbush, NY

Jan-Aug 2012

. Provided customer care services while maintaining confidentiality

. Served as liaison between customers and providers, administrative, and

medical staff

Customer Service Rep., First Niagara Financial Group, Albany, NY

Aug 2012-Feb 2013

. Counseled clients in the selection of financial products to meet their

financial needs

. Created and process client accounts providing excellent customer

service

. Sold and referred bank products

Secretary, NYS Department of Environmental Conservation, Albany, NY

May 2013-Jan 2014

. Drafted and edited inter-departmental correspondence, documents, and

letters

. Implemented a system to better organize main office documentation

SKILLS

Microsoft Suites; Raiser's Edge software; Novell Groupwise software; RedDot

software; Insight Software switchboard operation; public speaking; project

development; social media; team oriented; leadership skills and reliable;

problem solving; decision making; stress management; time management;

editor; bookkeeping; exceptional verbal and listening communication skills

REFERENCES

Available upon request

Contact this candidate