Customer Service Representative

James M. Hall

*** ****** **** ***** *** ***, Inkster, MI 48141

PH: 313-***-****

Email: ***********@*****.***

Professional Experience

Customer Account Executive - Retention

Comcast, Sterling Heights, MI June 2013 – Present

Overview of responsibilities:

* Elicits and records customer information and inquiries following prompts from a computerized system.

* Utilized multiple call center support applications to efficiently assist customers and agents.

* Promotes recommends and sells the value of Comcast products and services based on a logical relationship to the customer’s needs and interests.

* Saves and retains Comcast customers by identifying reasons for request to disconnect and overcoming concerns in an effort to retain customers.

Customer Service Representative

America’s Budget Storage, Canton, MI February 2012 – June 2013

Overview of responsibilities:

* Increase customer experience by providing information on new products, and services through up selling opportunities.

* Provided timely and effective resolutions to a range of customer queries related to products and services.

* Deliver world class customer service and build customer satisfaction and loyalty.

* Utilized multiple call center support applications to efficiently assist customers and agents.

* Managed multiple priorities and maintained effective results in a quota driven workplace.

Customer Account Representative

Rent A Center, Battle Creek, MI January 2011 – January 2012

Overview of responsibilities:

* Collected funds on delinquent accounts, as well as, secured on-time payments

* Answered inquiries regarding products and services, via telephone and/or in person

* Performed client follow-up to obtain customer satisfaction, in addition to regenerating repeat business

* Provided resolution of customer complaints with products/services according to company policies

* Preformed general administrative and clerical support

Management Analyst Intern

Peace Corps, Washington, DC Summer 2007, Summer 2008

* Observed accounts payable and receivable transactions

* Organized contract files for Office of Contract Management

* Investigated obligations in Odyssey to ensure adequate funding levels for credit purchases

* Trained as a backup for Help Desk Technicians

* Constructed Information Logs in Excel from pertinent meeting notes

* Received and confirmed supply orders

Intramural Team Member

Olivet College Olivet, MI August 2006- December 2010

Overview of responsibilities:

* Managed students while in the gym and the football field

* Assisted intramural department head with the ordering new supplies and equipment

* Ensured policies of conduct and sportsmanship were followed by all Olivet college students

* General administrative and clerical support

Education

Olivet College, Olivet, MI

Department of Finance: School of Business Administration

Pursuing Bachelor of Arts, EGD May 2015 Current GPA 3.1

Software

* MS Office

* Odyssey Software

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