Instructional Designer/Trainer

HEATH RITTENHOUSE MILLER

**** ********** **. - **********, ** 17111

717-***-**** (cell) 717-***-**** (home) E-mail:

************@*******.***

PROFESSIONAL EXPERIENCE:

April 2014 - May 2014 Excite

Health Partners

Trainer/Implementation Consultant

Conducted end-user training on a one-to-one basis as well as Instructor Led

Training (ILT) on the Allscripts version 11.4.1 of the Electronic Medical

Record (EMR). Customer put particular emphasis on Meaningful Use (MU)

Stage 2 following the upgrade to Allscripts 11.4.

September 2011 -November 2013 The

Abreon Group

Trainer/Instructional Designer

Conducted end-user training on a one-to-one basis as well as Instructor Led

Training (ILT) on the Allscripts version 11.2.7 of the Electronic Medical

Record (EMR). When necessary, supported Dragon Medical 10.2 software for

physicians. Also provided Instructional Design (ID) services using

Captivate v5/6 on internal training projects for Abreon consultants (Concur

Travel & Expense reporting system, Consulting Basics course for new

Consultants) on an as-needed basis. Developed a Plant Maintenance (PM)

course in Captivate for an SAP customer while on a break from Allscripts

training.

July 2009 - September 2011

Modis/Ajilon Consulting

Instructional Designer Black CSI,

Mechanicsburg

Used Oracle's User Productivity Kit v10 (UPK) to develop training

materials, including Simulations, Trainers Guides, Exercise materials, and

User Guides while assigned to the PA Dept. of Labor and Industry

Unemployment Compensation Modernization System (UCMS) project. Created

initial storyboards used to develop training materials. Conducted end user

and train-the-trainer (ILT) sessions using the developed materials. Class

sizes ranged from six (6) to thirty-two (32). The project was broken into

three parts, the first two of which were successfully completed. In

addition, performed quality assurance reviews of materials developed by

other consultants on the project. Microsoft Office products (Word, Excel,

Visio), SnagIt 8, and Adobe PhotoShop were used along with UPK in the

development of the materials.

March 2007 - March 2008:

TEKsystems

Instructional Designer Integrated Enterprise

Systems, Harrisburg

Used Ancile uPerform v1/InfoPak v5 to develop training materials,

including Simulations, End User Procedures (EUP), and Business Process

Procedures (BPP), for the Human Resources (HR) and Plant Maintenance (PM)

modules of SAP for the Commonwealth of Pennsylvania. Materials were

developed for use in Web-Based Training (WBT) as well as ILT. In addition,

performed quality assurance reviews of materials developed for the Finance

(FI), Project Systems (PS). Employee Self-Service (ESS), Supervisor Self-

Service (SSS), and Supplier Resource Management (SRM) modules. Microsoft

Office 2007 products, SnagIt v7, and Adobe PhotoShop were also used

extensively in conjunction with uPerform/InfoPak. All materials developed

were in compliance with the Section 508 standards for those requiring

assistive technology. For instance, visually impaired employees using JAWS

or mobility impaired employees using Dragon Naturally Speaking.

January 2007 - February 2007:

TEKsystems

Trainer Allegheny Electric

Cooperative, Harrisburg

Designed and delivered a training program on the Windows and

Microsoft Office Suite upgrades for the employees of Allegheny Electric

Cooperative. The offices were upgrading from Windows 2000 to Windows XP.

The Office Suite upgrade was to 2007. PowerPoint 2007 was used to develop

the materials used. Classes were held in small groups (15-20 attendees per

session).

March 2006 - April 2006:

TEKsystems

Technical Writer PA

Department of Health, Harrisburg

Developed and wrote a User Manual for the School Health Annual

Reimbursement Request System (SHARRS). In addition, developed and wrote a

User Manual for Security Administrators using the program. Used SnagIt v6

and Microsoft Office Suite 2003 to produce the materials.

August 2006 - December 2007: Eye

Biz Design Group

Project Manager/Consultant (part-time)

Harrisburg, PA

Wrote proposals to the Commonwealth of PA and to the General Services

Administration of the Federal Government.

December 2006 - November 2008:

Macy's

Sales Associate (part-time/on-call)

Harrisburg, PA

Assisted Macy's customers.

May 2005 - December 2007:

Momentum, Inc.

Trainer (sub-contractor)

Various

Conducted periodic classes (including webcasts, videoconference

classes, and train-the-trainer) for groups of Federal employees. The

classes featured proprietary software (eBuy) and programs designed by the

General Services Administration (GSA) to help Federal employees, including

branches of the military, make purchases using Best Value methodology. The

class sizes ranged from fifteen (15) to two hundred (200) depending on the

location. Modified presentation materials as appropriate to the audience.

Classes were held throughout the U.S. Consistently received very favorable

reviews from class participants as well as GSA Contracting Officers.

August 2004 - January 2006: Perfectly

Pennsylvania

Inventory Manager/Sales Associate (part-time)

Middletown, PA

Developed inventory management system for new business behind

security at the Harrisburg International Airport using Quickbooks.

November 2000 - June 2003:

Perfect Order

Training Developer/Technical Writer/Consultant

Mechanicsburg, PA

Developed training curriculum for custom sales training software for

Adelphia Business Solutions. Conducted Train-the-Trainer (T3) classes on

same. Wrote training materials and a user guide for same. Wrote

documentation for System Administrators that detailed the customization

done by Perfect Order for a Virtual Private Network (VPN) installation at a

customer site. Wrote and edited training materials for a Cisco Certified

Network Associate certification class developed by a Perfect Order

consultant. Wrote and edited proposals for potential customers of Perfect

Order in addition to "white papers" for publication on the Perfect Order

website. All materials developed with Microsoft Office Suite 2000 and

SnagIt v4.

August 1994 - October 1999 Family Health Council

of Central Pennsylvania

Trainer/Technical Writer/Project Manager/Systems Analyst

Camp Hill, PA

Developed curriculum for and conducted training classes in customized

patient management and medical billing software (Physicians Computer

Network). At the time, the Family Health Council consisted of 24 member

agencies with 47 clinic sites that provided medical services to low-income

women. Wrote customized training materials used for all classes. Wrote

and illustrated a customized manual for the software for agency staff. In

addition, participated in the development and writing of proposals for FHC.

Managed installations of PCN software at member agencies. Worked with

vendor to customize software. Performed QA testing on software before

release to agencies. Provided front-line and in-depth support to PCN users

throughout Family Health Council network.

September 1983 - present: Harrisburg

Area YMCA

Group Fitness/Spinning Instructor

Camp Hill, PA

Teach group fitness and Spinning classes for YMCA members. Use

SoundForge to create music CD's for Spinning classes.

January 1994 - July 1994 :

Gulden Manufacturing

Database Designer

Aspers, PA

Developed job-tracking database for furniture manufacturer.

August 1986 - July 1993:

WITF, Inc.

Trainer/Systems Administrator (1992 - July 1993)

Harrisburg, PA

Operations Manager (1988 - 1992)

Director/Producer (August 1986 - 1988)

Developed and implemented training programs for WITF employees. For

example, Microsoft Word, Microsoft Excel, Microsoft Outlook, an in-house

job-costing database, PageMaker, Picture Publisher, and XTree Gold. Managed

Operations Dept. of 38 people. Supervised staff responsible for all day-to-

day technical operations and production activities for WITF television.

Managed budget preparation, budget execution, and budget analysis for

television production operation and staff while Operations Manager.

Directed nightly newscasts, pledge breaks, and Gallery 33 Art Auction.

Produced live portions of Gallery 33. Performed occasional reporting

duties while working on nightly newscasts.

August 1978 - July 1986:

WHTM-TV

Director/Producer

Harrisburg, PA

Directed 6 & 11 pm newscasts, telethons, and public affairs programs.

Performed occasional reporting duties while working on nightly newscasts.

SOFTWARE COMPENTENCIES:

Ancile uPerform/InfoPak

Oracle User Productivity Kit (UPK)

Captivate 6

Microsoft Office Suite

SnagIt

SoundForge

Adobe PhotoShop

EDUCATION: Beloit College, Beloit, WI

B.S. Sociology major. Worked for college radio station for class

credit. Fluency in Spanish.

AWARDS & RECOGNITION: Includes front page article in Patriot-News Living

Section. AP and UPI awards for newscasts at WHTM. Received commendation

from Arthritis Foundation for work on telethons and from ParentWorks, Inc.

for service on the Board of Directors.

HEALTH: Excellent

COMMUNITY INVOLVEMENT: Member in good standing of: Zonta International (a

professional service organization, the Nature Conservancy, the Harrisburg

Bicycle Club, and the Kick n' Gliders (a cross-country ski club). As a

former board member and head of the Personnel Committee for The Children's

Playroom (now an affiliate of Pressley Ridge), developed and wrote an

Employee Handbook. While the Newsletter Editor for the area Zonta

International chapter, wrote regular columns and articles for same.

PERSONAL INTERESTS: Reading (especially Cosmology, Astronomy, and Science

Fiction); nationally certified Group Fitness Instructor (AFAA); nationally

certified Spinning Instructor (Mad Dog Athletics); Quilting; Photography;

Music; Travel (45 states, 20 countries)

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