Customer Service Representative

Kathy Kelly *** Hamby Street, Pelzer, SC *****

Cell 803-***-****

Experience

September 2013 Present Substitute Teacher's Aide

Aiken County Public Schools Aiken, SC

• Substituted for a 5K classroom when the teacher's

aide was absent.

• In charge of a group of 6 8 kids that would come

to my table to do assignments. These group alternated

between my table and the teacher's table.

• I pulled the homework assignments out of each students

folder from the day before, graded them and then returned

them to the folder to be sent home.

February 2013 June 2014 Verifications Associate (Outbound Call Center)

Manpower / General Information Services Chapin, SC

• Verified past employment by phone, fax, email,

or mail of the company's clients/customers applicants.

• Verified high school diplomas/GED and college degrees by phone, fax,

email, or mail of the company's clients/customers applicants.

August 2011 February 2012 Customer Service Representative

Columbia, SC

Wholesale Glass Distributors

• Answering Multi Phone Line System and Filing Invoices.

• Providing customers quotes and availability via phone.

• Entering orders from customers via phone.

June 2011 August 2011 Counter Detail

West Columbia, SC

Kmart

• Organize merchandise and verifying it is in the correct location.

• Flagging items that need to be restocked for the department associates /

stockers.

Account Manager

October 2007 October 2008

West Columbia, SC

Professional Printers

• Entered orders via fax, email, or telephone into the computer system

and then followed the order as it progressed through the production

process until it was completed and shipped.

• Communicated information about the progress of orders with the

customer's sales representative.

• Successfully resolve production problems to prevent any problems with

future orders.

Website Associate

July 2007 October 2007

Anderson, SC

Manpower

• Entered detailed information for products onto a new website for a fabric

company.

• Responded to customer's questions about fabric via the company's

email and phones.

• Cut fabric to size, packaged and prepared paperwork for shipment of

orders placed by customers via email and telephone.

Teller

March 2003 January 2006

Anderson, SC

The Palmetto Bank

• Process deposits and Maintained proper cash limits, cashed checks,

accepted deposits, and issued cashier’s checks and funds transfers.

• Provided balance information to customers using AS400 Program.

October 2002 December 2002 General Office Clerk

Laurens, SC

Manpower

• Processed rental payments, posted deposits, accounts payable and

processed payroll checks for the company's employees using

Quickbooks.

Customer Service Representative

July 1997 November 2001

West Columbia, SC

Recco International, Inc.

• Prepared orders for production for three of the company's largest

customers.

• Assist customers with phone orders and pull previous order information

and samples from customer's account files.

• Successfully resolve production problems to prevent any problems with

future orders.

Auditor

January 1995 July 1997

Columbia, SC

RGIS Inventory Specialist

• Performed audits of merchandise that was required for retail and grocery

stores inventory.

Performed Merchandising duties including changing advertisement signs at

the cash registers of some of the companies grocery store clients.

Selling Specialist

October 1994 June 1995

Columbia, SC

Service Merchandise

• Assisted customers on the sales floor with questions about

merchandise.

• Handled large volumes of calls working on the sales floor.

• Operated cash register when needed.

• Received employee of the month award twice for outstanding customer

satisfaction.

Education

May 2002 Associate, Accounting

West Columbia, SC

Midlands Technical College

Courses in Accounting, Finance, and Marketing. I also have computer

experience in Microsoft Word, Excel, Outlook, Lotus 123, AS400, and

Peachtree Accounting.

March 2002 Certificate, Medical Records Clerk

West Columbia, SC

Midlands Technical College

Received hands on experience at a local rehabilitation hospital while

taking the class.

May 2016 B.S., Organizational Management /Concentration in Human

Charleston, SC

Charleston Southern University

I'm taking these courses online so normal working hours will not have to

be adjusted to accommodate a class schedule.

Contact this candidate