Customer Service Technical Support

Elizabeth Havens

*** ********* ****** ***

Lyman, SC 29365

864-***-****

*************@****.***

Career Objective

To work towards achieving the greater success in my career through hard work, consistency and the ability to work with

others to achieve organizational goals, aims and objectives.

Skills

• Computer Savvy

• Attention to detail

• Multi-tasker

• Expert Computer Skills and exposure to Microsoft Word, PowerPoint, Excel, Lotus.

• Creative thinker with attention to small details

Education

Independence University, Online

Associates, Graphic Arts, Anticipated Graduation (2015)

Professional Experience

Li zzie Havens Web Studios, Lyman, SC 01/2013- Current

Web Designer

Work with clients, one of one

Known for creativity, flexibility, listening skills, and attention to detail

Work with many and various design tools and software programs to implement web designs and functionality

Perceptis, LLC Greenville, SC 06/2012-03/2013

Technical Support Agent

Used ticketing system Remedy, Sync, and Victoria.

Helped end users with password resets, troubleshooting, and installing software.

Documented issues.

Worked closely with other team members virtually and physically.

Address technical concerns of customers with regards to the product or service.

Always accomplished great customer service

Perceptis, LLC Greenville, SC 04/2012-06/2012

Customer Service Agent

Documented issues, escalated problems to the correct department.

Always ensured good customer service

Averaged about 90+ calls a day.

Helped users with passwords, technical issues, installing java, and basic questions.

Worked with customers, help desk agents and technical team members to resolve technical issues.

Completed, processed and maintained applicable paperwork and records.

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