Customer Service High School

*** **** **, *********, ** ***** ( 252-***-**** ( *************@*****.***

Akyah Thomas

Education

Graduate of Southern Vance High School, Henderson, NC

Continuing Education, Nash County Community College

Certified Detention Officer

CPR and First Aid certifications

Skill set

Proficient with MS Office, use of Internet browsers, copiers, fax

Excellent oral/written communication and customer service skills

Operates within standard operating procedures (SOPs)

Ability to react/respond quickly to a variety of situations, always maintains

professional attitude and demeanor

CPR, First Aid certifications: could be designated as First Responder to company

emergencies

Relevant experience

Answered the telephone, answering inquiries and/or routing calls to others as

appropriate

Maintained confidentiality when answering questions about detainees and their

records

Accompany residents on outings

Packaged food, delivered to customers in a timely manner

Operated POS cash registers, processed payments, made accurate change

Light housekeeping assignments

Resolved customer issues/complaints to maintain customer satisfaction

Employment History

11/2012- Present Customer Service rep

Express, Oxford, NC

08/2012-PRN Support Specialist

Rescare, Durham, NC

3/2011 - 5/2012 Detention Officer

Vance County Jail, Henderson, NC

10/2009 - 7/2010 Cashier/Crew Member Cook Out,

Charlotte, NC

8/2006 - 12/2007 Cashier /Crew Member

McDonald's, Henderson, NC

10/2005 - 5/2008 Various temp assignments: Staffmark,

Henderson, NC

Order filler and Packing at Revlon

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