Customer Service Administrative Assistant

ASSOUNTA SEVERIN

**** ********* ** # ***, *******, MD 20783 Ph: 301-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Friendly and enthusiastic Administrative assistant with over 10 years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. And I'm Able to Speak and Write in Four different Languages: English, Spanish, French and Creole .

SKILLS

English Language Clerical

Active Listening Writing

Customer and Personal Service Speaking

Reading Comprehension

EXPERIENCE

Administrative Assistant D A V Construction Llc

Critical Thinking

Judgment and Decision Making Administration and Management Complex Problem Solving Monitoring

Foreign Language Transportation

Feb 2006 -Aug 2013 Hyattsville, MD

Greet persons entering establishment,determine nature and purpose of visit, or escort them to specific destinations.

Perform administrative support task and operating, calculator computers to work with pay records, invoices.

Perform duties,such as taking care of plants,reception area. Hear and resolve complaints from customers or the public.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Receptionist Mar 2003 -Jan 2006 Law Office Of Barney Bradford & Association Hyattsville, MD

Transmit information or documents to customers, using computer. Analyze data to determine answers to questions from customer.

Translation Spanish, French,Creole with clients and determine any fees to be charged for services provided.

Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

EDUCATION

Associate of Arts : Webinar series on 3D Video Game & Design

Montgomery College

High School Diploma : Basic Course John Bown H.S

Feb 2016Takoma Park, MD Flushing, NY Jun 1992

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