Manager Engineer

Richard N. Brown

**** **** ***** **. *********, GA 30252 / C 404-***-**** /

*****.*******.*@*****.***

July 2005 to Present: IT Infrastructure Program Manager, DHL Global Mail -

Responsible for running complex IT projects / programs that supports and

adds benefits to the business. Defines the requirements and plans project

lifecycle development for all ITIL areas. Hired in 2005 as a Senior

Network Engineer to lead their VoIP project and implement their Cisco Call

Manager solution.

. Designed configured and deployed enterprise telecommunication solution

saving the company thousands of dollars.

. Recognized as Employee of the year 2008

. Deployed creative communication tools Webex Connect and Meeting Place

Center to improve productivity and eliminate travel

. Eliminated all local PRI connectivity with a SIP implementation

leveraging existing bandwidth and cutting Telecommunications annual cost

by $140,000.00

October 2002 to July 2005: Sr. Internal Communication Manager, Cbeyond

Communications - Responsible for all internal communications including but

not limited to desktop computers, LAN, WAN, phones, phone systems, Help

Desk request system plus our ACD Call Center.

. For my outstanding performance I was promoted from internal IT Tech to

Sr. Internal Communication Manager

. Recognized as Employee of the 3rd Quarter 2003

. Beta development work with Cisco for SIP protocol

. Successfully designed and implemented IT Infrastructure in office

expansions startups in remote cities.

. Managed and implemented new corporate PBX, ACD System, e-mail handler,

reporter and scheduler with the Mitel and PrairierFyre hardware. This

reduced cost and enabled the company's capabilities.

. Last Performance Review

December 2001 to September 2002: Senior Technical Consultant, Netplex

Systems - Provide customers with a broad range of IT solutions, projects

and programs including the creation and implementation of technology and

business solutions.

. Beta development work with Cisco for SIP protocol

. Facilities deployed

July 1997 to September 2002: Network/WAN/Systems Engineer, Colonial

Pipeline - Responsible to provide direction for communications systems for

corporate office and repmote pipeline locations.

. Lead and developed project to build their first IP/Frame Relay network

and established connectivity for SCADA and voice systems

. Reduced annual SCADA voice telecommunications cost by 75% by replacing

analog lease line Hootie system by working with Cisco Beta team to

develop and deploye IP Multi-Cast

. Moved the entire operations from one building to another.

. Recognized by Colonial Pipleine for efforts in starting up Transport4

company in Jan. 2000

November 1996 to July 1997: Operations Supervisor, Alltel Information

Services - Responsible for shift operations that include: plans and assigns

projects, processes changes or solutions to major operations or production

problems, reviews operations statistics, identifies problem areas requiring

improvement, plans the installation and testing of operating system

hardware and software, and conducts training on various technical topics

for operations staff.

. Identified shift responsibility and schedules based upon operational

requirements and business needs.

. Completed business requirements and developed required task to pass

banking inspection.

October 1985 to November 1996: Data Process, U.S Navy - Responsible for

daily activity within the work center as the supervisor/leader, LAN

Administrator, Duty Section Supervisor, repair locker leader and Voting

Representative.

. Recommended for Presidential Telecommunications Team

. Last evaluation report reflects 4.29 rating out of 5.0 and was

recommended for early promote because of leadership and experience

. Lead the major project of replacing a Aircraft Carriers thicknet backbone

with fiber optics, converting the backbone to IP which allowed the combat

and support systems to be connected.

. While serving as the Assistant Information Security Officer on board JFK

CV-67, I developed and wrote the Commands first Information Systems

Security Document/Plan, implemented an asset inventory system, and

outline the Information Systems Standard Operating Procedures; I was

awarded the Navy and Marine Corps Achievement Medal for my achievements

and dedication.

. As a Network Administrator on board JFK CV-67, I identified and corrected

fatal system errors in the intergraded barcode system and got it up and

running prior to the commands Supply Management Assessment Inspection; I

was awarded the Navy and Marine Corps Achievement Medal for my

contributions and dedication.

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