Customer Service Representative
Resume:
Gregory. D. MacDonald
******************@*******.***
Ingleside, ON
K0C 1M0
Summary of Qualifications
. Effective communicator
. Resourceful, reliable, responsible, accountable.
. Strive for excellence.
. Work well in a team environment and independently.
. Excel in fast-paced environment.
Experience
June 2014- August 2014
Durham Flight Center
Duty Officer - Supervisory, Public Affairs and administrative taskings
in support of 24 Air Cadets attending the Power Pilot Scholarship
Course.
. September 2011- June 2014
Castor Heating and Cooling
Indoor Air Quality Technician - Installing, maintaining and servicing
Indoor Air Quality equipment such as HRV's, ERV's, humidifiers, air
filtration systems performing duct cleanings, providing quotes for the
installation of new and replacement IAQ equipment.
June 2012- August 2012 & June 2013- August 2013
Canadian Forces Base - Trenton
Flight Commander - Basic Aviation Technology and Aerospace -
Responsible for the training and supervision of 24 course cadets,
developing the instructing and leadership techniques of 2 staff
cadets, and the professional development of 1 Flight Instructor in the
Canadian Forces Reserves.
June 2011- August 2011
Canadian Forces Base - Trenton
Flight Commander - Drill and Ceremonial Instructors Course -
Responsible for the training and supervision of 24 course cadets,
developing the instructing and leadership techniques of 2 staff
cadets, and the professional development of 1 Flight Instructor in the
Canadian Forces Reserves.
November 2010-May 2011
StarTek Canada Ltd
Customer Service Representative - Working in a high-volume environment
providing many simultaneous services such as: cell phone account
management, troubleshooting, coordinating the activities of several
different departments for successful resolution of issues, active
questioning following established procedures, all while presenting a
competent and confident manner to the customers.
April 2004-2010
Supply Chain Management
Shipper/Receiver - loading and unloading tractor trailers with
consumer goods, operating forklifts and pallet transporters,
maintaining shipping manifests,
Education & Supplemental Training
. 2011 Standard First Aid, CPR
2007 WHIMIS Training
2007 Basic Officer Qualification - Canadian Forces
2009 Reserves
Cold Weather Survival Instructor's Course-Canadian
Forces Reserves
Public Service
. Lieutenant, Canadian Forces Reserves. Serving with Cornwall Air
Cadets.
Volunteer Service
. 8 years with Wing 424 Royal Canadian Air Force Association
. 5 years with the Ingleside, Ontario Relay for Life
REFERENCES AVAILABLE UPON REQUEST
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