Customer Service Manager
Resume:
I request your strong consideration of my application for your open position. I am enclosing all
that this position requires. I am confident that upon thorough evaluation of my credentials, you
will find me qualified to accomplish the goals needed to make you, your operation, and your
company successful.
If your goal is to obtain a hard working, dependable, charismatic, trustworthy, efficient, and
flexible candidate that will be a great ASSET to your department, then you do not need to
proceed any further. I have spent time with different operations at various companies, working to
improve productivity and eliminate exceptions. In each area that I have worked, exceptions were
reduced and both productivity and morale increased.
I have extensive knowledge varying of different operations including aircraft and truck onload
and offload, heavyweight movement involving forklifts, unarmed security, event security,
computer programs such as Microsoft Word, Excel, Visio, and PowerPoint, and organizational
practices. I have served in leadership positions, formally and informally, were I have been
successful. I am that long-term asset that will make a positive contribution in your organization.
I would appreciate the opportunity to meet with you, in person, to discuss the needs and
objectives, along with my proven abilities, to fulfill the company’s needs.
Thank you for your time and consideration. I look forward to hearing from you soon.
Respectfully,
Kevin M. Stone
Potential Candidate
Kevin Stone
1064 Treadwell Street
Memphis, TN 38122
OBJECTIVE:
To obtain a position within a progressive company where my skills and experience will be
utilized.
EDUCATION:
Southwest Community College – Seeking Degree in Business Administration
Scotts Hill High School – Diploma
EXPERIENCE:
APRIL 2014 – CURRENT – FEDERAL EXPRESS – MANAGER
• UPDATE/CORRECT TIMECARDS
• REVISE OPERATIONAL PLANS ACCORDING TO PEAK TIMES
• ENFORCE COMPANY POLICIES/PROCEDURES
• KEEP EMPLOYEES’ TRAINING UP-TO-DATE
• PREPARE PRESENTATIONS FOR WORKGROUP MEETINGS
• MAINTAIN POSITIVE PROFIT/LOSS MARGINS
• CREATE/MAINTAIN EMPLOYEE FILES
• ORGANIZE QUALITY MANAGEMENT PROJECTS
• KNOWLEDGE OF LABOR LAWS
• KNOWLEDGE OF AFFIRMATIVE ACTION
JANUARY 2013 – MARCH 2013 – PHELPS SECURITY – UNARMED GUARD
• REPORT/LOG ALL SUSPICIOUS ACTIVITY
• KEEP RECORD OF ENTRY/EXIT
• FOOT/CAR/CART PATROL
• KNOWLEDGE OF SELF DEFENSE
• CPR/FIRST AID QUALIFICATION
• MAINTAIN CURRENT EMERGENCY CONTACT LISTS
• ENSURE ALL EMERGENCY ESCAPE PLANS ARE UP-TO-DATE
FEBRUARY 2011 – APRIL 2014 - FEDERAL EXPRESS – RAMP AGENT
• DIRECT LOADING OF ASSIGNED AIRCRAFT(S)
• ORGANIZE ENTIRE PLAN FOR OPERATION
• DIRECT WORK OF OTHERS
• COMPLETE REQUIRED PAPERWORK
• EQUIPMENT OPERATOR
• CUSTOMER SERVICE
• WEIGHT AND BALANCE COMPUTATIONS
• COMMUNICATE WITH VARIOUS DEPARTMENTS TO ENSURE
DAILY COMPANY SUCCESS
• VOICE CONCERNS IN COMPANY MEETINGS
OCTOBER 2008 - FEBRUARY 2011 - FEDERAL EXPRESS - MATERIAL
HANDLER
• DIRECT LOADING OF ASSIGNED AIRCRAFT(S)
• ASSIST AREA LEADS IN OPERATIONAL TASKS
• COMPLETE REQUIRED PAPERWORK
• EQUIPMENT OPERATOR
• CUSTOMER SERVICE
• REPRESENT CO-WORKERS IN COMPANY MEETINGS
JUNE 2008 – OCTOBER 2008 - FEDERAL EXPRESS – HANDLER
• EQUIPMENT OPERATOR
• ADAPT TO COMPANY POLICY CHANGES
• COMPLETE REQUIRED PAPERWORK
• AIRCRAFT AND TRUCK LOADING
• ASSIST AREA LEADS IN OPERATIONAL TASKS
• SUPPORT TEAMWORK IN WORK GROUP
OCTOBER 2007 – MAY 2008 - UNIVERSITY OF MEMPHIS, STUDENT AFFAIRS –
OFFICE MANAGER ASSISTANT
• PHONE SERVICE
• EQUIPMENT HANDLER
• DOCUMENT FILING
• CUSTOMER SERVICE
• SCHEDULE DETAIL
• REPRESENT STUDENT BODY IN DEPARTMENT MEETINGS
JULY 2004 – MAY 2006 - PAYLESS INSULATION – JOB SITE LEAD
• DIRECT WORK OF OTHERS
• COMPLETE JOB ASSIGNMENT IN TIMELY MANNER
• EQUIPMENT DISTRIBUTOR
• CUSTOMER SERVICE
• EQUIPMENT OPERATOR
• ORGANIZE PROJECT ASSIGNMENTS
MAY 2002 – JULY 2004 - PAYLESS INSULATION – JOB SITE HANDLER
• UTILIZE CORRECT MATERIALS
• COMPLETE JOB ASSIGNMENT IN TIMELY MANNER
• EQUIPMENT OPERATOR
• CUSTOMER SERVICE
• RECOGNIZE AND INITIATE PROJECT NEEDS
• CARRY OUT PROJECT ASSIGNMENTS
Kevin Stone
1064 Treadwell Street
Memphis, TN 38122
Derrick Heyward, Community Center Assistant Director
8505 Trinity Rd
Cordova, TN 38134
Sherman Boyland, FedEx Supervisor
2903 Sprankle Dr
Memphis, TN 38118
Tony Blair, FedEx Training Designer
3670 Hacks Cross Road
Memphis, TN 38125
Jason Taylor, FedEx Sr. Manager
2903 Sprankle Dr
Memphis, TN 38118
David Sterling, FedEx Sr. Manager
2903 Sprankle Dr
Memphis, TN 38118
Bradley Ammer, FedEx Sr. Manager
2903 Sprankle Dr
Memphis, TN 38118
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