EXPERIENCE
*/**** - */**** *** Systems/U.S. Department of Justice (EOUSA)
Lead Network Analyst, Systems Engineer
Responsible for Tier 2 Helpdesk Support for the U.S. Attorney's
Offices
. Responsible for Helpdesk support for site System
Managers and IT staff at each districts U.S.
Attorney's office
. Responsible for assisting in troubleshooting issues
ranging from blackberries to server equipment and
network equipment.
. Responsible for Troubleshooting and deploying
operating systems and via SCCM
. Responsible for creating helpdesk tickets for calls
received via phone and email.
. Responsible for troubleshooting any pc, server or
network related software or hardware issue before
escalating up to the next level of specialized
support.
. Responsible for assisting with Microsoft servers
support and the services and software that are
installed for site support
. Responsible for creating and managing Blackberry
Enterprise Server Accounts.
. Responsible for troubleshooting backup issues via EMC
networker for EMC AX4 devices at each site
12/2011 - 6/2012 Ettain Group/Blue Cross Blue Shield of SC
Columbia, SC
SCCM Administrator, Citrix Administrator
Responsible for Deployments of software to multiple pcs/users
using the SCCM and the Citrix environment
. Responsible for project deployments using Systems
Center Configuration Manager(SCCM)
. Responsible remotely troubleshooting problems with
SCCM Client, WMI and failed software deployments.
. Responsible for Citrix software deployments Using
Citrix AMC and Installation Manager(IM)
. Responsible for testing software packages
. Responsible for publishing Citrix applications to the
web interface and adding groups
7/2008-12/2010 TAC Worldwide Dedham, MA
Computer Engineer/IT Specialist
Provide technical support for approximately 1000 laptops, 80
desktops, and 30 network printers for Kershaw County School
District
. Provide break-fix repairs for laptops and desktops
. Configure Cisco switches and access points and routers
. Manage Active Directory Users, DHCP, DNS, WINS, FTP
. Oversee deployment of laptops to students at multiple
schools (approximately 10000 laptops to different
schools)
. Use of Symantec Ghost to for laptop and desktop images
5/2007-5/2008 Chipco Computer Distributors Columbia, SC
Computer Technician
Built and repaired computers for Chipco Computer Distributors a
3 tier distributor in Columbia, SC
. Responsible for building and imaging at least 10 to 15
desktops and laptops daily
. Troubleshooting customer desktop or laptop repair issues
. Responsible for providing troubleshooting tips for
customers either face to face or via telephone
Education
8/2000-8/2002
Midlands Technical College
Columbia, SC
Diploma: Spring Valley High School
Major: Telecommunications Systems Management
CompTIA A+ Certification
HP APS Certification
Have studied for CCNA, but have not taken the test yet