Customer Service Sales

Isaiah Keller

**** ******* ** ** ***** 315-***-****

Columbia Heights, MN 55421 E-mail: ******.******@*****.***

Reliable, goal oriented university graduate and Army Veteran with six years of experience in customer

service and four years of experience in military intelligence analysis. Pursuing new career opportunities

in diverse locations and fields with an organization that will challenge and utilize my varying skill set.

QUALIFICATIONS

• Possessed a Top Secret/SCI clearance while serving 16 months as a part of Operation Enduring

Freedom (OEF VII & OEF VIII)on Active Military Duty in Afghanistan

• Earned two Army Commendation Medals and the Combat Action Badge for military service

• Detail oriented employee who consistently strives for excellence

• Known for striving to exceed customer expectations and for maintaining poise in stressful

environments and situations

• Maintains a courteous, professional demeanor focusing on facilitating positive customer experiences

• Employs multi-tasking abilities to quickly fill orders and maintain several clients simultaneously

• Consistently ranked the top server in sales at UNO Chicago Grill

EDUCATION

Bachelor of Arts in Psychology

Second Major: Sociology

Saginaw Valley State University, University Center, MI

GPA: 3.3

SKILLS AND ABILITIES

Management / Leadership

• Taught schoolchildren in impoverished and neglected neighborhoods while studying sociology

• Advised officers on courses of action during developing situations in OEF VII and OEF VIII

• Developed experience building relationships with people of diverse cultures and needs while

overseas

• Assisted new soldiers in adjusting to differing environments and helped soldiers progress in their

professional development

• Planned and led bi-weekly meetings and events as the SVSU Psychology Club President for three

semesters for 25-30 student members

Intelligence Analysis

• Produced intelligence products and mission analysis for various field exercises and Command Post

Exercises as well as military operations during deployment

• Processed incoming reports and messages: determining the accuracy and credibility of intelligence,

organizing records and files, and conducting intelligence preparation for battlefield operations

• Continually analyzed and identified threats and potential targets as well as social, terrain, and

environmental elements that might affect an operation

Customer Service

• Regularly ranked highest in sales as a result of informing clients of their varied options and advising

superior choices

• Took and placed orders for clients, answered questions and made suggestions regarding options

• Resolved complaints and corrected customer service issues, referring concerns to management

when appropriate

EMPLOYMENT HISTORY

Isaiah Keller

4216 Madison St NE Phone 315-***-****

Columbia Heights, MN 55421 E-mail: ******.******@*****.***

Waiter, UNO’s Chicago Grill, Bay City, MI Feb. 2013 – June 2014

Bartender, Charm City Hospitality, Columbia, MD June 2011 – July 2011

Cook/Waiter, Bennigan’s Grill and Tavern, Midland, MI Jan. 2008 – April 2013

Intelligence Analyst/Soldier, March 2004 – Jan. 2008

United States Army (Active Duty) 10th Mountain Division, 3rd Brigade S2, Fort Drum, NY

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