Manager Technician

Cover Letter

Having been in the IT field for the last 30 years and in management for the last 10 I have

found that it is a constantly changing field. I have been able to adjust to the diverse environments.

I am a self motivated go-getter and try and not take no for an answer. I am very dedicated to the

company, job and deadlines and always put the customer first.

Sincerely,

James Wyckoff

803 -351 -4041

**********@****.***

James Wyckoff

731 Woodberry Rd, Lexington, SC 29073

Home: 803-***-**** - Cell: 803-***-**** : j *********@**.**.***

Profile

I hav e over 14 years of ex per ienc e as a Telec ommunication a nd Helpdesk M anager . I am c ommitted to

maintaining cutting edge technical skills and up-to -date industry knowledge. I work well alone and as part of a

team. I am willing and able to learn new systems and adapt with changing corporate environments. I am results-

driven.

Core Qualifications

• Experience in various operating systems • Enterprise-Wide solutions

• Technical help desk experience • Vendor/Client relations

• Excellent problem -solving abilities • Digital printing/copying

• Strong analytical skills • Strong project management skills

• Hands-on and proactive • Document management

• Comfortable with change • Excellent diagnostic skills

• Cross tier components implementation • Excellent problem solving skills

Technical Skills

** P BX Telecom 1 4 Year s E xperiance

** Network/server maintenance 14 Years Experiance

** System upgrades 14 Years Experiance

** P atch m anagem ent 1 4 Years E xperiance

** Remote access technology 14 Years Experiance

** Troubleshooting XP, Outlook and VPN 14 Years Experiance

** On-c all experience 1 4 Year s E x per iance

** Computer applications 20+ Years Experiance

** HelpDesk Manager 10 Years Experiance

** Strong project management skills 10 Years Experiance

** Network improvements/repairs/upgrades/assessments 10 Years Experiance

** Familiar with Crystal Reports to provide company wide telephone reports per user usage,

Call Center Stats 14 YearsExperiance

** Very familiar with all Microsoft Office product suite Word / Excel / Access / Power Point to

generate company budget reports, letters and presentations. 20+ Yrears Experiance

** I have knowledge of ERP software “EPICOR”. At Seibels we used this software in our

accounting dept and were looking to possibly implement company wide 3 Years Experiance

Professional Experience

.

Telecomm / HelpDesk Manager

S eptem ber 20 08 t o A pril 2013

Seibels Insurance Technology and Services – C olumbia, SC

Coordinate with systems partners to finalize designs and confirm requirements.Troubleshoot and resolve system

and application issues escalated from business partners, customer support and other departments. Manage

HelpDesk/Desktop management support staff

Telecommunications Specialist

S eptem ber 1996 to September 20 08

Seibels Insurance Technology and Services – C olumbia, SC

Ensured network, system and data availability and integrity through preventative maintenance and

upgrades.Provided documentation on start-up, shut down and system troubleshooting of processes to help desk

staff. Administered in-house and telecommuters phone system, network, Internet, e-mail and web site

connectivity. Practiced network asset management by maintaining network component inventory, related

documentation and technical specifications. Provided guidance and training to junior members of IT team

regarding telecommunication, help desk and troubleshooting of all telecommunication and data circuits.

Used a wide variety of techniques and tools in the development and unit testing of software applications.

Computer/Printer Technician/Servicve Mgr

November 1 99 4 t o September 1 996

Computer Sales and Service – C olumbia, SC

Started as a computer/printer technician. Would be dispatched on-site to perrom new installs and/or maintance

on computers and printers for our clients. I had to be certified by the computer/printer manufacture to perform

the maintance. For the last 6 months or so I was promoted to service manager. Scheduling each tech and still

performing as a technician myself

Professional References

Brad Tompkins

Email - ****.********@********.***

Phone - 828-***-****

Dana Powers

Email - ******@*****.***

Phone - 803-***-****

Marion Adams High

SheridanRucker

David, I ndiana

High school **********@**.**.***

Email - d diploma

Phone - 803-***-****

Contact this candidate