Customer Service Administrative Assistant

Barbara Gabriel

*** ****** ***** ******, *********, NJ 07071

Cell 201-***-**** ? ************@*****.***

PROFESSIONAL SUMMARY

Dedicated and technically skilled business professional with a versatile

administrative support and customer service skill set developed through

experience as an office manager, administrative assistant and customer

service support specialist.

Excel in resolving employer challenges with innovative solutions, systems

and process improvements proven to increase efficiency, customer

satisfaction and the bottom line.

Professional dedicated to organizing busy executives schedules. Serve as

an effective gatekeeper; organize meetings, manage calendars and

efficiently handle all office tasks. Exercises judgment and discretion of

confidential information.

Outstanding organization and time management skills, focused on producing a

quality, cost effective job on time. Acknowledged efficient multi-tasker,

effectively manages multiple projects simultaneously, and consistently

exceeds all standards / expectations.

Instrumental and valued team member consistently offers support to

colleagues & supervisors, helping with large scope projects as well as

vital details. Knowledgeable / customer focused, provides prompt &

thorough response and follow up to inquiries. Confident, positive, open

and honest communicator with all individuals. Driven to produce quality

work, employs a "whatever it takes to get the job done" attitude.

AREAS OF EXPERTISE

Process Accuracy & Time Calendar Organization &

Improvement Management Management Coordination

Innovative Event Adaptability & Effective Exceptional

Management Creative Thinking Communicator Cultural Awareness

Maximizing Supporting Senior Customer Service Professionalism &

Resources & Mid Management Specialist Motivation

Problem Solver Influencer Motivator Team Builder

Records Management Voucher and Employee Payroll Vacation

Invoicing and Benefits scheduling

EXPERIENCE

Sample Marshall Laboratories, Lyndhurst, NJ

1998 - Present

Office Manager (2000-present)

Administrative Assistant (1998-2000)

Sample Marshall Laboratories, Lyndhurst, New Jersey 1997 to Present

Office Manager, 2000 to present

Administrative Assistant, 1997 to 2000

Promoted during tenure, culminating in current responsibility for

coordinating all office functions and supporting team of four

administrative professionals. Results:

. Played an integral role in achieving the company's ISO 9001

certification

. Represented the company at American Composites Manufacturers

Association (ACMA) trade shows

. Interacted with intuit support personnel to install new computers

software

. Daily activities include all office activities including customer

service, order write ups, invoicing, expediting, payroll, commission

for sales team, negotiation on material pricing, shipping, payroll and

records management

. Handling all Customers Service inquiries and keeping daily logs on

situations and how they were

solved.

Otis Graphics, Lyndhurst, NJ 07071 1995 to 1997

Administrative Assistant/Customer Service

Served as executive assistant to the management team, handled a busy phone

system, functioned as primary liaison to customers and ensured a

consistently positive customer experience. Results:

. Helped drive an increase in customer satisfaction

. Point of contact for all visitors as well as phone contact

. Quickly became a trusted assistant to the company president, executive

staff and office manager and earned a reputation for maintaining a

positive attitude and producing high-quality work

Education

Lyndhurst High School

Skills

. Microsoft Office (Word, Excel,)

. Proficient in Business Works, Quick Books

. Effective telephone and communication skills

. HR systems, e.g., Peoplesoft

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