**** * ********* **. #*** Orland Fl.** ***
*******@*******.*** 786-***-****(cell)
Sonya C. Brown
PROFESSIONAL EXPERIENCE
Wells Fargo Home Mortgage, Lake Mary Fl 2012-10/2013
• Customer Service/Loan Specialist 3 – Closer.
• Successfully contributed to the branch goal of 1600 satisfied customers per month.
• Implement management protocols while providing maximum customer service to clients.
• Diligently performed auditing of Loan documentation to ensure regulatory guidelines.
• Utilized time and productivity management tools to maintain a personal pipeline.
Watson Property Management, Orlando Fl 2011 - 2012
• Customer Service/Property Manager
• Provided services to a portfolio of over 70 properties.
• Continuously sought new alliances, utilizing creative marketing tactics.
• Maintained spreadsheets tracking expenditures, minimizing repair costs and extending useful life
for each portfolio.
• Marketed vacant properties maintaining a vacancy rate of 5%, and producing an income stream
of $80,000.
• Reviewed credit ratings for applicants analyzing the tendency for delinquency.
Continental Group Inc, Hollywood Fl 2010 - 2011
• Customer Service/Property Asset Manager
• Successfully expedited loss recovery and liquidation of 100 residential and commercial properties
in 2010; the company was a finalist in the Good to Great Award for 2010.
• Partnered with existing income producing properties improving tenant occupancy and retention by
7 percent from October to December of 2010.
Southern Premier Realty, Cape Coral Fl 2008-2010
• Licensed Real Estate Sales person.
• Placed Tenants in unoccupied Rental properties securing 100% occupancy.
• Scheduled meetings and budgeted expenditures.
Camner Lipsitz and Poller PA, Coral Gables Fl 2006 - 2007
• Legal Auditor
• Financial Institution Compliance officer
• Delegated productivity and efficiency tasks in accordance to federal laws and regulations.
• Ensure business processes met Regulatory risk and control requirements.
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EDUCATION
Johnson and Wales University, Miami Florida
Graduate: Bachelors of Science in Accounting
• Majored in Accounting
• Minors in Business Management