Customer Service Sales

Jonika Shank

**** ********* ****** *****

Telephone: 678-***-****

Suwanee, Georgia 30024

Email: ******.*****@*****.***

Career Profile

A top-performing Technical Sales/Marketing Management Professional with

excellent communication skills, who possesses exceptional presentation,

negotiation and business development skills. A team player who utilizes

innovative problem solver skills (customer service and technical

assistance) to deliver significant revenue growth in highly competitive

business markets.

Employment Skills

. Conferred with customers by telephone and in person to provide technical

advice to resolve hardware and software issues about products or services,

while maintaining and increasing customer satisfaction.

. Preserved records of customer interactions, recording details of

inquiries, complaints, or comments, as well as actions taken.

. Ensured appropriate changes were made to resolve customers' problems.

. Created long term relationships with customers and key decision makers.

. Created training material for new technology in our system.

. Increased sales each year.

. Established new protocols for internal policies to increase productivity

and better customer service ratings.

. Received promotion to Lead Technical Account Manager where I managed

three (3) full-time account managers.

. Designated by company executives to maintain companies largest accounts.

. Utilized engineering and technical training support training to quickly

solve customer technical issues.

. Proficient in Microsoft Access, Excel, Powerpoint, Outlook, One Note,

Visio, MS Word, GotoMeeting, Camtasia, NetSuite and SharePoint.

Decision Making Skills

Goal Driven - exceeded performance standards on every job.

Time Management - effectively and efficiently met goals and objectives.

Active Listening - unstintingly providing full attention to what customers

are saying, taking time to identify with the points being made, asking

questions and not interrupting.

Social Perceptiveness - being aware of others' reactions and understanding

why and how they react.

Monitoring - monitoring and assessing performance to make improvements or

take corrective action.

Critical Thinking - utilizing logic and reasoning to identify the strengths

and weaknesses of alternative solutions, conclusions or approaches to

problems.

Professional History

Technical Sales and Account Manager Omnilink Systems Inc. 2007-

Present

Alpharetta, Georgia

Tier III Technical Support Agent Ryla Teleservices

2007 - 2007

Kennesaw, Georgia

Warehouse Distribution Specialist Vitel Communications

Smyrna, Georgia 2006- 2007

Education

Six Sigma Master Black Belt Certification, Expert Rating Global

Certification

Completed Training in 2012 Renewed Certification 2014

Bachelor of Science, Electrical and Computer Engineering

Western Carolina University, Cullowhee, North Carolina May 2006

CORE COMPETENCIES

~ Understands the bottom line

~ Effective presentation skills

~ Efficient

~ Creative problem solver

~ Can work one on one

~ Tolerate

~ Integrity

~ Strategic planner

~ Dependable

~ Good natured

~ Adaptable and flexible

~ Project management

~ Relationship driven

~ Persistent

~ Goal driven

~ Creative

~ Social

~ Trade show expert

~ Strong presentation skills

~ Computer software specialist

~ Data driven decision making

~ Problem sensitivity

~ Deductive reasoning

~ Originality

~ Exceptional interpersonal skills

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