Quality Manager

MADEL BISOY MAGSINO

#** ********** **. ** ****** Drive, Las Pinas City, 1747

(092*-***-****, (092*-***-****

***************@*****.***

CAREER OBJECTIVE

To provide outstanding results for my organization by applying my skills and aptitude which I have acquired throughout my

career, and thereby ensure growth of my organization and further enhance my professional growth.

WORK EXPERIENCE

Name of the Organization: Arvato Bertelsmann

Experience: June 16, 2014 - Present

Designation: Quality Specialist, Volume Licensing, Microsoft Incorporated

Jobs and Responsibilities:

Conducts Quality Trainings for arvato PH employees

Supports external instructors in providing Quality scorecards for Process Improvements.

Conducts internal reviews and audits for all processes supported in Manila

Reports and follow-up on issues related to processors and Quality

Generates Quality specific internal reporting

Supports different LOBS with regards to issues related to Quality Management System

Name of the Organization: JP Morgan Chase & Co. Global N.A

Experience: 3 years and 1 month

Designation: Senior Team Member, Transaction Processing Specialist, Electronic Financial Services

Jobs and Responsibilities:

PROCESS

Ensure adherence to operational procedures while completing tasks in an accurate and timely manner.

Creates and conducts Training Plan to new hires.

Document procedures and identify requirements for additional controls.

In-charge for the daily allocation of work volumes for all processes supported; c reates and updates process

trackers.

SME for new processes/Responsible for Process Migrations - SOP creation, preparation of RISK checklist.

POC for escalations - Sends escalations for red flagged items and monthly report for all Missed SLAs of

Electronic Financial Services Team to process donors.

Supports Chase Card activation and tracking of NY Files from the BOSS Mainframe.

Handles the Inventory Asset Database of all the retailer accounts.

Implements the Maker-Checker control.

Initiates the Billing of EBT merchants in the United States.

Currently cross-training for Financial Operation, Account Maintenance and acts as a support in the Central

Support Unit.

REPORTING

Prepares and sends out EOD (End of Day) file to donors – this includes Volume reporting and process

summaries.

Responsible for Daily RFS Metrics reporting, Capacity Planning and Monthly Business Reviews.

Monitors the team Productivity with the use of KPI.

Provides the Monthly Inventory Report of the product handled.

Executes RAMP (Risk Assessment Mitigation Process) within the department.

EDUCATIONAL QUALIFICATIONS

Pursued BS in Business Economics with a GWA of 1.75

13th Honorable Mention from Paco Catholic School securing 91%

Elementary Education from Paco Catholic School with Outstanding Academic Awards

PERSONAL INFORMATION

Date of Birth: February 13, 1991

Nationality: Filipino

Gender: Female

REFERENCES

Mahanta, Spandan

Quality Manager, arvato Bertelsmann, (091*-***-****

Cortez, Jeffrey Christopher

AVP, EFS, JP Morgan Chase & Co., (093*-***-****, (0908) 963 222

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