Customer Service Assistant

H asina Joy Belton

**** ****** **. ******* *******, MD 20743 (202) 725- 9773 ***.******@*******.***

QUALIFICATIONS SUMMARY

• More than twelve years of government and private industry experience supporting executive staff

• Skilled in communicating with thousands of customers from varying cultures and economic levels

• Organized and able to meet deadlines

• Team player and learns quickly

• Awarded Montgomery County Government’s “Best Honors” Award for Outstanding Customer Service

PROFESSIONAL EXPERIENCE

Public Relations Assistant

TEC Relations/ Law Group Washington, DC 11/13 – 2/14

• Researched on behalf of lawyers for background information for various cases including financial, real estate,

and political

• Persuaded political aides and congressional members to attend functions on behalf of TEC Relations

i ncluding Gala’s and various fundraisers

• Researched tax liens and other outstanding debts through Internal Revenue Service aiding in recovering lost

i nformation decreasing debts after analysis

Office Assistant

Graceful Affairs Catering Company Washington, DC 08/09 - 01/12

• Responsible for sensitive and confidential information including employee human resource records and

company financial revolving account information

• Responsible for reconciling loan payment records between servicing company and lending institutions

• Inputted monthly account records into QuickBooks and generated balances on bi-weekly intervals

• Assembled company financial reports using annual and monthly financial statements

• Created a Microsoft Access Database for t racking over 200 clients information including address and prior

orders

Office Assistant

Financial Management & Reporting Services, Inc. Washington, DC 01/10 – 05/11

• Prepared and produced advertising sales packets for clients and visitors to entice new clientele

• Researched and analyzed public and corporate records pertaining to business ownership and real estate

resolving concerns for clients

• Prepared payroll and calculated federal and state taxes for five small sized companies with 40 employees each

A dministrative Assistant

Department of Transportation, Montgomery County Government Rockville, MD 07/05 -

04/09

• Developed, created, and maintains daily log tracking system for incoming packages

• Answered phone for six sections including Division chief, t raffic, and engineering, highway maintenance,

facilities and maintenance, and support services

• Achieved Top call-taker for the Division of Operations customer service team

Office Services Coordinator

Division of Transit Services/Commuter Services, Montgomery County Government S ilver Spring, MD 05/06 –

08/07

• Developed and maintained retention schedule for central files and personnel files

• Generated various monthly and annual fiscal reports including vehicle maintenance cost, postage usage,

g rant expenditures, and overtime/leave reports

• Prepared financial statements for grant proposals annually.

• Led resolution of employee inquiries concerning policies, procedures, programs and personnel problems

t hrough active listening and coaching methods

EDUCATION & TRAINING

P rince Georges Community College, General Studies A.A. * *Currently Attending - Schedule TBD upon

employment

T raining Completed:

Business Development: Contract Administration, Change Management, Business English, Proofreading, The

Essentials of

F ront Desk Management, Business Etiquette, Professionalism C ustomer Service: L imited English Proficiency

TECHNICAL SKILLS

Business P roductivity Softwa re : Adobe Acrobat, Microsoft Office Suite, QuickBooks

Web Design: MS FrontPage, Dreamweaver, XHTML, XML

I n te rnet Browsers: Safari, Opera, Google Chrome, Firefox, Internet Explorer

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