Administrative Support Profesional

ANCUTA GACEA

**** *** **** **. *******, CA ***** 925-***-**** *********@*****.***

ADMINISTRATIVE SUPPORT PROFESSIONAL

Project Management Detail-focused, results-driven administrative support professional with years of

Strategic & Tactical Planning experience providing administrative and clerical support. Demonstrated aptitude for

Team Leadership organization with experience managing files for and essential financial documentation

Process Implementation for a long list of clients. Proven track record improving organizational efficiency

Customer Service providing superior customer service.

CAREER PROGRESSION & KEY PROJECTS

MACY’S • Concord, CA 2011-Present

SUPPORT ASSOCIATE, SALES REPRESENTATIVE, COMMSSIONED SALES SPECIALIST

Maintain extensive product knowledge and leverage it to connect with customers to solve their problems and ensure satisfaction.

• Solicit customers to sign up for Macy’s Star Rewards card, exceed yearly goal of 200 applications.

• Perform customer support on the phone; answer phone calls, transfer to appropriate parties, and took sales orders.

• Achieved a Score Card of 88/100 year-to-date (based on number of credit applications, volume sales, items per transactions,

average revenue per transactions, orders, and pre-sales).

• Recognized as third-best in Sales in the Northwest Region, raising donations during the “Glam Pass” campaign in 2012.

• Awarded “Extreme Seller” recognition by Managers, Store Manager, and District Vice President.

• Built database by adding loyal and potential customers, following up and informing of new promotions.

AB PLUS EVENTS • Iasi, Romania 2007

MARKETING COORDINATOR

Supervised and reported marketing department activities including processing incoming and outgoing domestic and international mail.

• Coordinated with four departments to assemble event package folders from various exhibitions.

• Communicated changes and deadline updates with outside agencies, staying within time and budget constraints.

• Executed document reviews for specialized magazines and printed press.

• Provided data, leveraged to create marketing materials

• Followed up with potential clients from outside the country and managed monthly event calendar.

• Ensured invitation letters, catalogs, flyers, birthday cards, and thank you letters were distributed on time.

DAL CONSULTING • Iasi, Romania 2003-2006

ADMINISTRATIVE ASSISTANT (2005-2006)

Performed general administrative functions including filing, answering phones, taking messages, maintaining databases, scheduling

appointments and managing calendars.

• Supported development of questionnaires ensuring capture of necessary data.

• Oversaw market research projects, identifying market potential, consumer behavior, and customer satisfaction for local

supermarkets, banks, business centers, and restaurants.

• Centralized data and analyzed findings using SPSS and Excel programs.

• Accomplished 15% profit increase for the year 2006 as a direct result of the market research projects.

MARKETING ASSISTANT (2003-2004)

Responsible for coordinating outlook calendars and the drafting and dissemination of correspondence.

• Illustrated concepts and designed layouts.

• Distributed over 4,000 marketing materials advertising hotels, restaurants, supermarkets, and financial institutions.

E D U C AT I O N P R O F E S S I O N A L C E RT I F I C AT I O N S

AND

DIABLO VALLEY COLLEGE COURSEWORK IN MARKETING, BUSINESS MANAGEMENT, AND BUSINESS SOFTWARE

UNIVERSITY OF IASI BACHELOR OF BUSINESS ADMINISTRATION, MARKETING

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