Manager Project

Stephen Dale Hayhurst

Contact Number: 206-***-**** Personal: http://about.me/shayhurs

Email: **********@*****.*** LinkedIn: http://www.linkedin.com/in/stevehayhurst

EXPERIENCE

Documentation Manager Process & Procedure Analysis Lecturer

Senior Technical Writer Information Management Analyst Methodology Architect

SKILL SETS

FrameMaker, Word, PageMaker, Wiki

AUTHORING

3D Tools: Inspire 3D, Terragen 1-3, MojoWorld, DOGA, LightWave, Poser

GRAPHICS

2D Tools: Illustrator, Visio, PowerPoint, FireWorks, Paint Shop Pro, Flaming Pear,

Universe Creator, XFrog

SharePoint, Content Management Server (CMS), Miramo, Microsoft CRM, VSS, FogBugz,

GENERAL

IxGen, CVS, DoxyGen, Radius, Adobe Creative Cloud, TFS, Agile PL/M, Acrobat, MS

APPLICATIONS

Office, Office 365, Confluence, Jira, BitBucket, BaseCamp, Redmine

DreamWeaver, Flash, HTML, XML, RoboHelp, Drupal, Joomla

WEB

ULTRIX, NeXT, Mac, Windows (3.x/NT/XP/XP64/Win 7/Win 8.x)

OPERATING SYSTEMS

PCs, Mac, NeXT, Sun, Kiosks, Networking, Routers, FemtoCell, BaseStations, etc.

HARDWARE

CAREER PROFILE

NFC DATA (CONTRACT: FEBRUARY 2014 – MARCH 2014)

SENIOR TECHNICAL

Create and maintain documentation for guides covering technical, programming, troubleshooting,

WRITER

hardware, software, and flow diagrams. Develop processes, procedures, and infrastructure for

control of technical content.

COINSTAR/ OUTERWALL (NOVEMBER 2012 – DECEMBER 2013)

SENIOR TECHNICAL

WRITER

Contract position: November 2012 to May 2013

Converted to employee of Outerwall RUBItm New Ventures May 2013.

Create and maintain documentation for technical, troubleshooting, hardware, software, parts

views, and diagrams. Develop processes, procedures, and infrastructure for control of technical

content. Create and maintain SharePoint database of documentation. Create and maintain the

newsletter and web site for the Rubi Technical Services Group.

ADVANCED MICROSCOPY GROUP (CONTRACT: AUGUST 2012 – SEPTEMBER 2012)

SENIOR TECHNICAL

Work with Subject Matter Experts to research and document a User Guide and Quick Start Guide

WRITER

for a new automated microscope. Standardize content for existing AMG products. Provide editing

services as requested.

STARBUCKS COFFEE COMPANY (CONTRACT: SEPTEMBER 2011– AUGUST 2012)

SENIOR TECHNICAL

Work with Subject Matter Experts to research, document, and maintain a set of Standard

WRITER

Operating Processes and Procedures for Contract Manufacturers. Develop a Process and Procedure

Infrastructure (numbering schema, instructions, etc.) and tools (forms, templates, etc.). Create a

SharePoint site for resulting processes and procedures. Provide editing and writing services.

Steve Hayhurst Resume Page 2

DEMAND ENERGY NETWORKS (PART TIME: MARCH 2011 – AUGUST 2012)

SENIOR TECHNICAL

Part-time, on-demand, contract position to develop standardized templates and content. Produce

WRITER

Customer facing Operations Guides, Administration Guides, and Datasheets to implement and

administer the Demand Energy Management System (DEMS) application and Demand ShifterTM

systems. Provide editing services as requested.

MOVÉO INTEGRATED BRANDING (PART TIME: AUGUST 2011– NOVEMBER 2011)

SENIOR TECHNICAL

Part-time, on-demand, contract position to develop Case Studies and Whitepapers for an energy

WRITER

industry client. Provide writing services as requested.

SENIOR TECHNICAL REAL NETWORKS (CONTRACT: FEBRUARY 2010-DECEMBER 2010)

Products & Services Group

WRITER

Develop standardized templates and processes. Produce Internal and Customer facing Operations

Guides to implement and administer feature sets for Mobile carriers. Provide editing services as

requested. Maintain Wiki versions of the guides in Redmine and Jira.

SENIOR TECHNICAL DISNEY INTERACTIVE MEDIA (CONTRACT: NOVEMBER 2009-DECEMBER 2009)

Enterprise Automation & Tools Team

WRITER

Develop documentation regarding the packaging and deploying of developer applications across

Disney that run in the production environment using BladeLogic, a data center automation

solution. Update Incident, Change Management, and Service Fulfillment Guides.

SENIOR TECHNICAL RADIOFRAME NETWORKS (JANUARY 2007 - NOVEMBER 2009)

Produce Customer-facing documentation and illustrations (Install, Integration, and Administration

WRITER

Guides), White papers, and Sales & Marketing materials for the company’s iDEN, Picocell, and

Femtocell products. Build and update the Customer PartnerWeb web pages with content and

software releases as needed. Co-project manager and builder for the new public-facing company

web site using Joomla.

SENIOR TECHNICAL PEMCO INSURANCE (CONTRACT: JANUARY 2006 - DECEMBER 2006)

Return contract to modify the "HowTo" documentation developed earlier for use as an on-line

WRITER

Help system. Document business processes used daily. Create on-line forms (PDF/XML) used to

store the processes in an Access database. Provide technical support for Acrobat and Publication

issues as well as editing, and writing services as requested.

CUSTOMER MICROSOFT (CONTRACT: AUGUST 2005 - JANUARY 2006)

Author, administer, and update internal and external websites supporting the Microsoft Managed

EXPERIENCE

Solution project. Work with SMEs and technical writers to deliver website content. Provide

WEBMASTER

technical assistance to the team regarding managed accounts, web, and SharePoint issues.

SENIOR TECHNICAL MICROSOFT (CONTRACT: JANUARY 2005 - JULY 2005)

Work directly with Subject Matter Experts on communications and internal websites for Microsoft

WRITER

IT. Design and administer the IT testing (Dogfood) site for Exchange 12. Author internal websites

for IT Messaging including Office, Mobile Messaging, Unified Messaging, FAX, Edge (S/MIME

& Rights Management), Spam, Anti-virus, and Outlook.

SENIOR TECHNICAL PEMCO INSURANCE (CONTRACT: APRIL 2004 - DECEMBER 2004)

Produce Conceptual and Procedural documentation based on the Computer Sciences Corporation

WRITER

(CSC) Exceed Insurance application. Produce FrameMaker templates used in the creation of the

on-line and hardcopy documentation. Provide technical support for FrameMaker, Acrobat, and

Publication issues as well as editing, and writing services as requested by the PEMCO Learning

Center.

SENIOR TECHNICAL LOCKSTREAM CORPORATION (CONTRACT: FEBRUARY 2004 - MARCH 2004)

Produce programming, application program interface (API), and service provider interface (SPI)

WRITER

reference guides, based on the Open Mobile Alliance (OMA) specifications, for developers and

wireless device integrators implementing the LockStream Digital Rights Management (DRM)

Client. Provide editing and indexing services for LockStream groups as requested.

Steve Hayhurst Resume Page 3

SENIOR TECHNICAL ONTAIN CORPORATION (JULY 2002 - OCTOBER 2003)

Produce project, methodology, MS CRM Knowledge Base Articles, and procedural documentation

WRITER

for Ontain and clients. Provide Methodology and Style guides, Installation and User Guides,

Product Quick Tips, templates, and writing services for Ontain groups.

FREELANCE WRITER MICROSOFT (CONTRACT: MARCH 2002 - JANUARY 2004)

Work directly with Subject Matter Experts on Technical Solutions and Articles for the Microsoft

Accessibility Group. Provide documentation internally for Microsoft personnel and the Microsoft

Developer’s Network (MSDN) as requested.

SENIOR TECHNICAL STARBUCKS COFFEE COMPANY (CONTRACT: FEBRUARY 2002 - APRIL 2002)

As Technical Writer for the Wide Area Network project, produce and standardize project

WRITER

documentation including specifications, user manuals, and process documents. For the Starbucks

Card project, create Methodology and Style Guides, including specifications, user manuals, and

process documents. As Content Management Analyst, advise the WAN and Starbucks Card

teams on Content Management and delivery methods. Assist with building the project web portal

pages on the Partner Central Enterprise Portal.

ADDITIONAL EXPERIENCE

Process Analyst/Information Architect

The Boeing Company

Documentation Manager

AT&T Wireless/McCaw Cellular

Lab Manager

University of Idaho, College of Agriculture Indiana University, Special Printing Facility

Lecturer

University of Idaho, Department of Computer Science Indiana Vocational Technical College

Computer Research Coordinator

University of Vermont, Department of Biochemistry

Service Test Engineer

Bio-Tek Instruments

Service Center Manager

VALCOM/Software Learning Center

Consultant

Project Management Institute (PMI) GTE (Verizon) US Navy Visto (Good Technology) PREMERA

NetManage (acquired by MFI 2008) Recon Dynamics InfoSpace Axial InfoSolutions Real Networks

EDUCATION AND CERTIFICATION

Indiana State University, Terre Haute, Indiana

Electronics Technology: Bachelor of Science

Computer Technology: Completed technical courses for second Bachelor of Science.

Aerospace Technology: Minor

Association for Information and Image Management (AIIM)

Information Organization and Access Practitioner

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