Customer Service Representative

NEKEIAH

MATTHEWS

**** ***** ***** **.

Arlington TX, 76014

Phone: 817-***-****

Career Overview

Attentive Customers Service Representative with 4+ Years achieving customer service satisfaction and

customer retention goals. Independent and quick thinking team player seeking a role offering increased

responsibility. Excellent communicator with 7+years in a demanding call center environment as a

Customer Service Representative, Talented Customer Service Associate skilled at balancing customer

needs and company demands, effectively builds loyalty and long-term relationships with customers while

achieving all individual sales goals.

Work Experience

May 2010 to Current AEGIS COMMUNICATION, IRVING, TX

CUSTOMER SERVICE REPRESENTATIVE/SUBJECT MATTER EXPERT

Organized weekly sales reports for the sales department to track product success

Achieved sales goals and service performance requirements of 8+ new customers

Responsible for calling up customers in timely manner and guaranteeing high level of customer

service.

Built relationships with customers and the community to promote long-term business growth

Implemented new selling techniques to boost productivity numbers

Trained newly-Hiired sales representative and facilitated coaching support when needed

Assured every agent had 40 dials per dayto make sure the goal wss meet

October 2007 to April 2010 GMS, Arlington, TX

CUSTOMER SERVICE REP/SALES

Effectively managed a high-volume of inbound and outbound customer calls

Made outbound calls notifying customers of their service persuading them to switch there service

Provided and verified all required customer information for tracking purposes.

Maintained up-to-date records at all times

Properly directed inbound calls in phone queues to improve call flow

Worked as a team member to give the highest level of service to customers

June 2005 to October 2007 MOTOROLA, Ft. Worth TX

Packer

Responsible for careful handling of all merchandise to avoid damage

Highly skilled in packaging and labeling merchandise

Demonstrated ability to perform clerical duties efficiently

Ability to work a 12hr shift

Read orders or received oral instructions to determine work assignments and material and

equipment needs

January 2002 to June 2005 DSS, Arlington TX

Customer Service /Survey Specialist

Addresses and resolve customer product complaints empathetic ally and professionals

Answered a constant flow of customer calls with up to 3 calls in queue per min

Collected customer feedback and made process changes to exceed customer satisfaction goals

EDUCATIONAL BACKGROUND

REMINGTON COLLEGE, FORTH WORTH TX- MEDICAL ASSISTANT

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