Technician High School

Matthew Fick

**** **** *******, **

Cell: 507-***-**** Home: 507-***-****

Email: *************@*****.***

Summary

• Mastery of Microsoft Office programs (Word, Excel, PowerPoint and Access)

• Proficient in working with several operating systems: Windows, Windows Server, Mac

OSX and Linux

• Ability to learn and use new software quickly

• Shadowed System admin for my high school for a semester and helped with setting up

computer labs, implementing new software and hardware, monitoring the network,

researching and troubleshooting network problems

• Capable of working with a diverse group of people

Education

Southeast Technical Institute Sioux Falls, SD

Associate in Applied Science, expected graduation May, 2014

Network Security Technician Computer Technician

Relevant Coursework

Intro to networking – 3 Credits Microcomputer Hardware DOS – 2 Credits

Windows Sever OS – 3 Credits Linux Administration – 3 Credits

Experience

Midcontinent Communications September 2013 – July 2014

Technical Support Technician

Troubleshooting with customers over the phone with issues they had with their equipment. Including

programming remotes, provisioning internet modems, and educating customers on how to use their

equipment, taking payments and also dispatching technicians to customer’s houses

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