Customer Service Sales

Anke Heaton

Barrie, ON

************@*****.*** - 705-***-****

To obtain a position that will best utilize my relevant skills, abilities and experience.

WORK EXPERIENCE

Owner/Operator

Small Stuff Daycare - Barrie, ON - January 2004 to Present

Home Daycare Provider

• Program and participate in all daily activities, meals and lesson plans.

• Guide children, using natural skills and knowledge learned from behavioural management courses.

• Interact with clientele in a pleasant manner and professionally deal with any client issues.

• Maintain discretion and confidentiality to respect clients' privacy.

• Create client contracts, handle all accounting and expense transactions.

• Handle all business reporting and taxes.

Customer Service Supervisor

Forbo Industries Inc - Markham, ON - January 1992 to December 2003

• Responsible for training and managing staff, sales, customer relations, order processing, invoicing, importing

goods and inventory control.

• Full working knowledge of Microsoft Office programs.

• Contributed to the design and production of marketing and advertising brochures and posters.

EDUCATION

Ontario Secondary School Diploma,

Barrie Central Collegiate - Barrie, ON

1986

SKILLS

Able to work quickly, correctly and professionally • Excellent written and verbal communication skills • Positive

attitude and ability to multi task • High degree of service orientation • Capable of standing for extended periods

of time

ADDITIONAL INFORMATION

• Hands on experience in providing exceptional customer service and resolving clients' issues.

• Previous business owner of a retail store and home daycare.

• Proficient in computers and other office equipment.

• Proven ability to complete daily responsibilities and assignments.

• Great attention to detail and accuracy.

• Work well independently and as a team member.

Contact this candidate