Customer Service Data Entry

Durrell K. Jones

Current Address: **** ***** ****** ***** • Atlanta, GA 30331

860-***-**** • *********@*****.***

EDUCATION

Georgia State University Atlanta,

GA

Masters of Art in Economics, Expected: May 2016

Bowie State University Bowie,

MD

Bachelor of Science, Business Administration: Banking and Finance, May 2014

PROFESSIONAL EXPERIENCE

May 2014 – August 2014 BJ’s Wholesale Club

Bowie, MD

Cashier

An employee works within the company to maintain the facility and complete customer requests.

• Upheld the facility and made sure it was presentable to customers and staff

• Provided customer service to all patrons and co-workers

• Reconciled cash registers to ensure accuracy and balancing transactions

February 2014 - May 2014 Ruby Tuesday

Ruby Tuesday

Greenbelt, MD

Server

An employee works within the company to attend customers in a timely manner and assure customer satisfaction.

• Carry out all guest request in a favorable manner

• Ensured that customers had an excellent and timely dining experience

• Strong ability to multitask

• Connect with customers as much as possible

• Worked in coordination with the kitchen employees and other wait staff ensuring the efficient operation of

the restaurant

May 2014 - September 2013 Capstone Companies

Bowie, MD

Technician-Internship

An employee works with head technicians on various tasks throughout Capstone’s estates.

• Sustained estates of the company

• Completed residences’ requested work orders

• Managed and helped complete more than one-hundred twenty (120) assigned tasks within three (3)

months

December 2012 - May 2013 Outback Steakhouse

Bowie, MD

Waiter

An employee works within the company to serve customers in a timely manner and assure customer satisfaction.

• Carried out all guest request in a timely manner

• Maintained a clean dining area at all times due to peak rush times

• Sustained a good attitude

May 2012 - August 2012 Red Robin

Bowie, MD

Waiter

An employee works within the company to attend customers in a timely manner and guarantee customer

satisfaction.

• Carried out all guest request in a well-timed manner

• Upheld dining area at all times due to peak rush times

• Maintained a good attitude at all times

SKILLS AND MAJOR COURSES COMPLETED

Microsoft Office • Data Analysis •Data Entry • Data Presentation• Financial Analysis • Customer Service •

Principles of Micro & Macro Economics• Economics of poverty and income distribution • Money, Banking & Finance

• International Trade & Finance • Accounting Principles I & II • Managerial Accounting • Principle of Finance •

Corporate Finance • Public Finance • Technical Communication • Oral Communication • Investments •

Intermediate Economics • Business Strategy and Policy

ACTIVITIES AND HONORS

Dean’s List Bowie State University (Fall 2013) • Member of Bowie State University Finance and Economics Club

(2012-2014) • Member of Bowie State University Football Team (2011-2013)

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