Customer Service Representative

Kimberly Soto

Route * box **** - Patton, MO *****

***************@*****.*** - 765-***-****

Objective;

To peruse a goal of self-improvement while also striving towards expanding already established personal skills

and establish new skills.

WORK EXPERIENCE

Server

Lone Star - Anderson, IN - April 2014 to Present

Responsibilities & Skills Used:

Get orders from customers. make sure they get their food and have an overall good experience at Lone Star.

Clean tables or counters, Provide customer service, Collect payments from customers, Garnish and decorate

dishes, Perform food preparation duties, Prepare tables for meals, Serve food or beverages to patrons,

Replenish supplies of food, tableware or linen, Use computers to enter, access or retrieve data, Use oral or

written communication techniques

Home Health Aide

individual support services - Middletown, IN - January 2014 to June 2014

Responsibilities & Skills Used;

Took care of patients in their home

Provided routine, personal healthcare, Administer medications or treatments, Change bed linens, Change

dressings, Maintain records of patient care, Cook meals, Feed patients, Provide in home patient care, Take

vital signs

Businesses Consult/ customer service representative

Teleservices Direct - Anderson, IN - July 2013 to February 2014

Responsibilities;

Took inbound and outbound calls and managed several AT&T's small accounts

Provide customer service, Maintain knowledge of current sales and promotions, Compute sales prices,

Maintain records related to sales,Recommend, select, and help locate or obtain merchandise,Answer customer

inquiries,Resolve customers' service or billing complaints, Solicit sale of new or additional services or products,

Determine charges for services requested,Collect deposits or payments, Confer with customers by telephone

or in person.

Call Director / Customer Service Representative

Manpower Group - Daleville, IN - August 2012 to January 2013

Responsibilities & Skills Used;

Took inbound calls for Apple my job was to make sure all inbound calls were transferred into the correct

department, so the customer could receive proper technical support for their specific Apple device.

Answer customer inquiries, Use computers to enter, access or retrieve data,Used phone system to transfer

calls to correct department, Provide customer service.

Cahsier

Ricker's Convenience Store - Noblesville, IN - March 2012 to July 2012

Responsibilities & Skills Used;

Ran cash register cleaned gas pumps emptied trash cans and stocked store accordingly.

Provide Customer Service, Receive and disburse money, Operate a cash register, Answer customers'

questions, Compute and record totals of transactions, Greet customers, Maintain clean and orderly checkout

area, Process merchandise returns and exchanges,Resolve customer complaints, Balance cash register, Sell

products or services, Price merchandise

Customer Service Representative

Affiliated Computer Services - Anderson, IN - March 2010 to September 2011

Responsibilities & Skills Used;

Took inbound calls for Verizon Wireless.

Provide Customer Service

Answer customer inquiries

Use computers to enter, access or retrieve data

Maintain knowledge of current sales and promotions

Preformed technical support

Resolve customers' service or billing complaints

Solicit sale of new or additional services or products

Determine charges for services requested

Collect deposits or payments

EDUCATION

Nursing

Ivy Tech Community College - Anderson, IN

2014 to 2018

High School Diploma

Anderson Highland High School - Anderson, IN

2005 to 2009

ADDITIONAL INFORMATION

Ability & Experience Summary:

2 years plus customer service experience

Cash handling and cash register experience

Experience with telephoned customer support

Experience with Microsoft programs.

Excellent computer skills

Excellent written and verbal communication skills

Great at multitasking with several computer programs at once

Extremely productive in a high volume, high stress, environment

Typing skills of 56 WPM

Self starter with a can do attitude

Contact this candidate