Sales Customer Service

TAHADLANGIT, DENNIS REMORTA

**** @ Dr. Reyes Subd. St. Dr. Reyes Village Cotta Lucena City 4301

Mobile No: 092*-*******

Email add: *****************@*****.***

Objectives: To advance career opportunities through relevant employment

experience and to excel in my field of specialization

EMPLOYMENT HISTORY

Position: appointment setter

Account: Shopper local (home based)

Campaign: register tape print ads

Duration: July -present

Job Description/ Duties and Responsibilities

. contact prospective clients to develop sales leads and set up

appointments for salespeople

. prepares a lead file with notes that the salesperson uses on the sales

visit

Position: Technical Support Representative

Company: Teleperformance USA

Address: United St. Cor. EDSA Mandaluyong City

Year: June 2013-July 2014

Reason for Leaving: resigned

Job Description/ Duties and Responsibilities

. Take cold or warm transfer from frontline teams for advance

troubleshooting and ensure first call resolution,

. To hit performance metrics set by client

Position: Business Support Analyst

Company: Teleperformance USA

Address: United St. Cor. EDSA Mandaluyong City

Year: October 2012-June 2013

Reason for Leaving: promoted

Job Description/ Duties and Responsibilities

. To analyze negative surveys by monitoring recorded calls and send

feedback to immediate superior for performance improvement

. Do office work and submit reports to CSAT manager

Position: Customer Service Representative

Company: Teleperformance USA

Address: United St. Cor. EDSA Mandaluyong City

Year: October 2010- October 2012

Reason for Leaving: promoted

Job Description/ Duties and Responsibilities

. Take inbound calls and ensure first call resolution

. Hit performance metrics set by client

Position: Church/School Staff

Company: Baptist Voice Bible College

Address: Lucena City, Quezon Province

Year: April 2006-August 2010

Reason for Leaving: resigned

Job Description/ Duties and Responsibilities

. To lead subordinates towards goal achievement

. To train students and ensure rules and policies are being me

. To direct, manage, and lead students activities

Position: Sales Promo Clerk

Company: Belrewmond Trading Corporation assigned to Abenson Appliance

Center

Address: Walter Mart Makati Philippines

Year: Sept. 2005-Feb.2006

Reason for Leaving: transferred home in Lucena

Job Description/ Duties and Responsibilities

. Responsible to play Casio Electronics keyboard.

. Responsible to do a product demo.

. To persuade the customer to buy my product

. To answer customer's questions and concerns regarding the product

. Responsible to make weekly inventory and sales report

. Responsible to attend weekly sales orientation to the head office

. Responsible to follow up orders and delivery

. Responsible to follow up walk-in customers through phone or personal home

visit

. Responsible to order for delivery, receive items and pull out slow moving

items

Position: Sales Promo Clerk

Company: Rational Merchandising Concepts assigned to promote GE appliances

Address: SM Supercenter Sucat, Para aque Philippines

Year: April 2005- Sept.2005

Reason for Leaving: End of Contract

Job Description/ Duties and Responsibilities

. Responsible to hit daily and monthly sales target.

. Responsible for product demonstration.

. To persuade the customer to buy my product

. To answer customer's questions and concerns regarding the product

. Responsible to make weekly inventory

. Responsible to attend weekly sales orientation to the head office

. Responsible to follow up orders and delivery

Position: Salesman

Company: Anson's Emporium

Address: Robinson's Galleria 2nd floor Ortigas Center Pasig City,

Philippines

Year: Sept. 2004- Feb. 2005

Reason for Leaving: End of contract

Job Description/ Duties and Responsibilities

. Responsible to hit daily and monthly sales target.

. Responsible for product demonstration.

. To persuade the customer to buy my product

. To answer customer's questions and concerns regarding the product

. Responsible to demonstrate home appliances to be purchased by the

customer

. Responsible to maintain store premises clean and in order

. Responsible to receive items for repair or returned merchandise for a

valid reason.

Position: Customer Relation Personnel

Company: Power Vision Staff Specialist assigned to Power Packs

Manufacturing Corp.

Address: 2nd Floor Anglo Bldg. Shaw Boulevard Mandaluyong City Philippines

Date: Oct. 2003 - Aug. 2004

Reason for Leaving: Absorbed by my client company

Job Description / Duties and Responsibilities:

. Responsible to hit daily and monthly sales target.

. Responsible for product demonstration.

. To persuade the customer to buy my product

. To answer customer's questions and concerns regarding the product

. Responsible for weekly and monthly inventories

. Responsible for ordering of merchandise delivery

. Responsible to receive items for repair or returned merchandise for a

valid reason.

Position: Shifting Crew/Food attendant

Company: Jollimart Foods Corporation

Address: Bldg. E 1000 Bay Boulevard, SM Central Business Park, Pasay City

Philippines

Date: March 2003 - August 2003

Reason for Leaving: End of Contract

Job Description / Duties and Responsibilities:

. Responsible to perform assigned daily tasks.

. Responsible for checking and monitoring merchandise conditions

. Responsible for pulling out bad merchandise

. Responsible for daily and monthly inventories

. Responsible for checking the quality of frozen foods

. Responsible for the preparation of raw foods

. Perform cashiering upon schedule

. Maintenance of the store premises

. To promote newly launched products to the customers

Position: Service Crew

Company: Jollibee (Jozel Foods & Enterprise Corporation)

Address: Shaw Boulevard cor. Kalentong St. Mandaluyong City Philippines

Date: Sept.2002-Feb. 2003

Reason for Leaving: End of Contract

Job Description / Duties and Responsibilities:

. Responsible for providing quality food preparation of a QSR menu.

. Responsible for preparing the weekly / daily inventory of all store

stocks.

. Responsible in raw foods preparation

. Responsible in maintaining cleanliness of the store premises.

. To perform other duties assigned to me by my superior

.

TRAININGS / SEMINARS ATTENDED

Training Center: Good News International Duration: April 26-30,

2010

Address: Calmar Homes Sub. Lucena, Philippines

Title: Supervisors' Training for ACE curriculum

Training Center: Polytechnic University of the Philippines

Address: Sta. Mesa Philippines

Title: Electronic Ethics

SPECIAL SKILLS / INTERESTS

. Skilled in basic computer applications such as MS Word, MS Excel, Power

Point

. Skilled in doing a sales talk with much persuasion to the potential buyer

. Soft touch typing w/ 25-30wpm

. Well-versed in oral and written English and Filipino

. Leadership and interpersonal skills

. Public speaking skills

PERSONAL INFORMATION

Permanent Address : 9013 @ Dr. Reyes Subd. St. Dr. Reyes Subdivison

Vill. Lucena City

Birthdate : January 4, 1982

Birth Place : Nasalaan, San Francisco Quezon

Height : 5'7 ft.

Weight : 170 lbs.

Sex : Male

Civil Status : Married

Religion : Baptist

Nationality : Filipino

BENEFICIARY AND DEPENDENTS

Beneficiary Name : Beverly C. Tahadlangit

Relationship : Spouse

Permanent Address : 10 Eda o St. Lucena City, Philippines

Tel. No. : (63-907-**-**-***

Son: Denver Carlo Tahadlangit Birthday: August 4,

2005

Birth Place: Pasig City, Philippines

Daughter: Hannah Noreen Tahadlangit Birthday: April 20, 2007

Birth Place: Lucena City, Philippines

Son: Brent Tahadlangit Birthday: March 9, 2012

Birth Place: Lucena City, Philippines

EDUCATIONAL BACKGROUND

College

Course: Bachelor of Theology with units in Education 2006-

2010

School: Baptist Voice Bible College

Address: Lucena, Philippines

Course: BSBA-Major in Marketing Mgt. (3rd year undergrad.)

School: Rizal Technological University Philippines 2001-2004

Address: Brgy. Malamig, Boni Ave., Mandaluyong City Philippines

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