Customer Service Representative

Jade Hudson

RELATIONSHIP MANAGEMENT SPECIALIST/ EVENT MANAGER - ALSAC/ ST. JUDE

CHILDRENS RESEARCH HOSPITAL

Memphis, TN

******.****@*****.*** - 901-***-****

•To obtain a position that will enable me to use my strong organizational skills, educational background, and

ability to work well with people.

WORK EXPERIENCE

RELATIONSHIP MANAGEMENT SPECIALIST/ EVENT MANAGER

ALSAC/ ST. JUDE CHILDRENS RESEARCH HOSPITAL - Memphis, TN - May 2014 to Present

RESPONSIBLE FOR BUILDING AND MAINTANING RELATIONSHIPS WITH COMMITTED DONORS

• RESPONSIBLE FOR MANAGING SPECIAL PROJECTS AND FUNDRAISING EVENTS FOR THE

HOSPITAL

• RESPONSIBLE FOR OVERSEEING AND ANSWERING INBOUND CALLS FOR HOSPITAL'S ONLINE

GIFT SHOP

CUSTOMER SERVICE REPRESENTATIVE II

AMERICAN HOME SHIELD - Memphis, TN - June 2013 to February 2014

RESOLVES PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER'S COMPLAINT;

DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION

TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO

ENSURE RESOLUTION

• MANAGE CUSTOMERS' ACCOUNTS

• COMMUNICATE AND COORDINATE WITH INTERNAL DEPARTMENTS

• KEEP RECORDS OF CUSTOMER INTERACTIONS AND TRANSACTIONS

• OVERSEE CALL CENTER FLOOR BY ASSISTING CALL CENTER REPS TO RESOLVE ACCOUNT AND

CUSTOMER ISSUES

SERVER

RED LOBSTER - Memphis, TN - May 2012 to August 2013

GREET GUESTS AND ACCOMPANY THEM TO THEIR TABLES

• PRESENT MENUS AND RESPOND ANY QUESTIONS REGARDING MENU ITEMS

• SERVE FOOD AND BEVERAGES

• CHECK REGULARLY WITH GUESTS TO MAKE SURE THAT THEY ARE ENJOYING THEIR MEALS

• TAKE NECESSARY ACTION TO RESOLVE ANY COMPLAINTS

• PREPARE AND SERVE SPECIALTY DISHES AT TABLES

• INFORM PATRONS OF EACH DAY SPECIALS

• DESCRIBE MEAL CONSTITUENTS AND COOKING METHODS TO PATRONS

• TAKE DISHES AND GLASSES AWAY FROM TABLES AND COUNTERS

• PREPARE LIST OF OVERALL MEAL COSTS ALONG WITH SALES TAXES

• STOCK SERVICE AREAS WITH SUPPLIES; COFFEE, FOOD, TABLEWARE, AND LINENS

EDUCATION

University of Memphis - Memphis, TN

2012 to Present

DIPLOMA

Ridgeway High School - Memphis, TN

2006 to 2010

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