Customer Service Technician

NORMAN MILLER

**** **** *** **** ****. Apt ***, Friendswood TX 77546

832-***-**** ************@*****.***

Professional Summary

Pharmacy Technician with 22 years of hospital and out paitent pharmacy

experience. Self-starter with extensive knowledge of parenteral and

chemotherapeutic intravenous preparation. Looking for a Pharmacy

Technician II position.

Licenses

Texas State Board of Pharmacy Registered- 08/04/04 to Present

National Certified Pharmacy Technician- 11/30/00 to Present

Skill Highlights

.

. Exceptional patient care and interaction

. Excellent telephone etiquette

. HIPAA trained

. Extensive medical terminology knowledge

. Pyxis, McKesson automated medication system

. Pharmaceutical storage awareness

. Pharaceutical distribution familiarity

. Drug distribution professional

. Abbreviations comprehension

. Counting and pouring expertise

. Inventory management

. Efficient and accurate

. Strong decision-making abilities

. CPR certified

. Total Parenteral Therapy preparation

Professional Experience

03/1998-Current Clear Lake Regional Medical Center- Webster, TX

Certified Pharmacy Technician

. Provided friendly customer service at prescription drop-off and

pick-up counters

. Dispensed and delivered patient medications to paitents

throughout the hospital

. Answered and screened phone calls for the staff pharmacist in a

friendly, effcient manner

. Worked closely with pharmacists and used medication input

software to safely and accurately dispense medication

. Accurately pulled medications from the shelves for Pyxis

replenishment and delivered them tot the various paitent care

areas

. Accurately recorded compounded products and prepared appropriate

labels

. Maintained proper compliance logs, including for refrigerator

tempatures and IV hood maintenance

. Maintained drug inventory levels by ordering necessary

medications and supplies and verifying deliveries against

purchase orders

. Filled departmental requistions and crash cart medication trays

. Routinely operated thr computerized Resource and Patient

Management System (RPMS) and Electronic Health Record (EHR)

system

. Calculated, weighed, measured, and mixed ingredients with expert

precision

Education and Training

2001 COLLEGE OF THE MAINLAND-TEXAS CITY, TEXAS

Associate of Arts: EARLY CHILDHOOD DEVELOPMENT

. Coursework in Child Nutrition

. Child Abuse Awareness training

. Courseworl in Emergency Preparedness

. Emphasis in Child Development

. Coursework in Behavior Management

. Elementary Education coursework

1991 ACADEMY OF HEALTH SCIENCE-FORT SAM HOUSTON, TEXAS

Certificate: PHARMACY TECHNICIAN

. Coursework in Pharmacy Technology, Pharmacology and Pharmacy law

. Coursework in Pharmaceutical Sciences and Pharmacogenomics

. Coursework in Organic and Inorganic Chemistry

. Disease and Drug Interactions

. Coursework in Sterile Intravenous compounding

. Cousrework in Pharmacological calculations

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