Customer Service High School

Fernando He rnandez I I I

**** ******* *,* *** Vegas NV 89106 562-***-****/*.**********@*****.***

OBJECT IVE

• Obtain a position in customer service with the opportunity to grow within the

company.

WORK H ISTORY

• O ntrac J anuary 2013 Cur rently Employed

T eam Lead

Lead a team to successful quotas nightly

T rain, Evaluate, coach team members

Manage freight, personal, and schedules

• L ids November 2012/January 2013

R etail/Sales Associate

Provide Great Customer Service

Work as a team to reach our goal

Merchandise/Inventory/Cashier

• P ublic Storage M arch 2008/June 2012

Resident Manager

Perform Collections & Rentals on a daily basis

P rovide Excellent Customer Service

SKILLS

P roficient in English and Spanish Ability to work with diverse population

Excellent Customer Service A bility to multitask and meet deadlines

Computer Literate A bility to utilize M icrosoft Word,Excel,and Power Point

E ducation

P ark West H igh School (High School Diploma) A ugust 2000-2004

2 years in College (General Education) J une 2004/ December 2006

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