Customer Service Representative
Resume:
Samone R. Gladden
********@******.****.***
Greensboro NC 27406
Career Objective
To use my acquired education, skills, and prior related work experience to advance in a career
where I am able to psychologically help others as well as provide counseling.
Education
Guilford Technical Community College, Jamestown, NC
AA/AS in General Education, Degree expected in May 2015
3.8 GPA, Academic Achievement, Deans List, 2014
Employment Experience
Customer Service Representative June 2014 – July 2014
NCO Group
Communicates effectively with clients via inbound and outbound calls
Resolves consumer complaints, debts, and inquiries
Process payments
Utilized computer skills in Microsoft Word, Excel, and Spreadsheet
Customer Service Associate September 2010 - July 2013
Food Lion
Operated cash register/ process payments
Communicated effectively with customers
Resolved customer complaints when needed
Volunteer Experience
Salvation Army, 2007
Completed 180 hours of community service serving and helping the less fortunate.
Property Manager August 2013- April 2014
J.E.L.A Properties LLC
Contracted with tenants by negotiating leases; collecting security deposit.
Organized and prepared reports by collecting, analyzing, and summarizing data and trends
Maintained property by investigating and resolving tenant complaints; enforcing rules of
occupancy
Administrative Assistant February 2011- August 2013
J.E.L.A Properties LLC
Conducted inbound and outbound calling
Prepared memos, letters, invoices, reports, financial statements and additional documents
Professional Skills
Proficient in Microsoft Word, Excel, Spreadsheet, PowerPoint, Peachtree, QuickBooks, and
other software programs
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