Customer Service High School

Tara Chellino

*** ******* **

Crystal Lake, Il **014

815-***-****

acfc0m@r.postjobfree.com

Objective

To obtain a position utilizing my Customer Service skills resulting in Customer satisfaction and

retention.

Experience

Healthcare Financial Resources Schaumburg, Illinois April 2014 – Present

Hospital Billing and Collections Representative – Making telephone calls and sending correspondence in

order to get claims resolved. Providing the necessary follow-up and tracking of clients. Writing appeals to

insurance carriers to overcome denials.

Provena St. Joseph Medical Center Joliet, Illinois June 2011 – September 2012

Phlebotomist – Performed various types of venous access procedures and capillary collections including blood

cultures, ventipunctures, neonatal heel sticks and capillary punctures according to approved departmental policies and

procedures.

Regularly interfaced with laboratory or hospital departments, hospital administration and physicians. Prepared all

specimens for submission to Medical Laboratories according to strict protocols and procedures. Demonstrated

superior organization and recognized for superior professional and empathetic demeanor.

Rosin Eye Care Naperville, Illinois August 2009 –June 2011

Receptionist – Managed, organize and maintained front desk operations. Answered calls, scheduled appointments and

provided information as requested. Greeted and assisted patients with paperwork and obtained all required insurance

information. Prepared and submitted billing to respective insurance providers. Managed email correspondence, received

and sorted mail. Provided superior customer service resulting in customer retention.

Chellino Crane, Inc. Joliet, Illinois June 1994 – August 2009

Receptionist – Managed office operations to ensure efficiency and productivity. General administrative duties including

answering calls, directing and managing message delivery. Managed account receivable and payable including following

up on delinquent accounts. Responsible for account reconciliations and presented financial reports to Management.

Education

Phlebotomist Certification

College of Dupage

Graduated June 2011

Lincoln Way High School

Graduated June 1989

Skills Summary

• Superior Customer Service Professional

• Strong communication skills (both written and verbal)

• Excellent organizational skills

• Meticulous attention to detail

• Professional presentation

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