Customer Service Project Manager

MichaelPowers

***** ******* *** #*** • Chino, CA • 91710

CELL 909-***-**** • E-MAIL *********@***.*********.***

EDUCATION California State University - Fullerton

Bachelor of Arts, Business Administration

Concentration: Entrepreneurship

6 units remaining

EXPERIENCE L-Tek Machining, Inc. - Project Manager - Upland, CA

May 2012 - present

- Provide all technical support for website, computers, and LAN/WAN

- Designed and automated Excel reports to quickly and accurately price projects

- Create weekly and monthly financial reports

- Input all transactions into QuickBooks and verify all entries through monthly reconciliations

- Calculate payroll weekly and manage all withholdings to pay the Employee Development Department

and IRS forms 940 and 941

- Purchase material and tooling for new projects

- Supervise all outside processing of machined parts

- Manage inventory of raw material and completed components

Ontario Warriors Football - Intern - Ontario, CA

Jan 2012 – May 2012

- Maintained and created new content for website

- Assisted with game-day operations of marketing promotions and events

United Parcel Service - Package Handler - Ontario, CA

July 2008 – Jan 2012

- Sorted packages to correct vehicle according to zip code

- Prioritized tasks in relation to airplane departure times

- Maintained a strong relationship with management and coworkers to create a safe and productive

environment

Tutor - Various Locations

Periodically from 2005 – present

- Explained complex concepts in easy-to-understand terms to students aged 16 to 30

- Helped students with subjects ranging from high school English and mathematics to the GED and

ASVAB

SKILLS Comptia A+ certified -Proficient in the following software:

HTML/CSS Adobe Dreamweaver

Detail-oriented, efficient, and organized Adobe Photoshop

Experience in public speaking Intuit QuickBooks

Excellent customer service Microsoft Excel

Microsoft PowerPoint

Microsoft Word

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