Customer Service High School

NIKITA BROWN

702-***-****

**** * ******** *** *****

***************@*****.***

OBJECTIVE

Obtain a career in the customer service industry providing excellent guest experiences.

EDUCATION

2010.2013

Art Institute California Santa Monica Orange County

Web Design Interactive Media

2004.2005

California State University Los Angeles

Psychology

2000.2004

San Pedro High School

EXPERIENCE

2010.2013

Disney California Adventure

Golden Vine Winery

Trainer Server Bartender Banquets

- serve full service lounge & bar

-14 tables

- serve full service restaurant & bar

- 6 tables

- wine bottle presentations

- train "cast members" to become either trainers, servers, bartenders, or bussers

- work closely with management to create test and study materials for each training position

- calculate liquor counts via point system for inventory

- end of shift count out to ensure accurate drop

- open/close duties for bar and/or server

- read BEOs and set up

2009.2010

Hilton Executive Business Center & Hotel

Bartender Trainer Server Banquets

- opening/closing duties

- maintain cash bank of $500

- train new hires to open/close

- write and order proper par for inventory of liquor, beer and wine

- write closing notes for each shift report it to F&B manager

- serve breakfast buffet/dinner fine dining service

- set up place setting for fine dining service

- communicate with kitchen and run food

2006.2009

Chilis Bar & Grill

Server

- process payments cash/credit/coupon

- help fellow "chili heads"

- greet and assist tables throughout dining experience

- print and prepare closing report for count out and drop

- opening and closing server duties

REFERENCES

Available upon request

Contact this candidate