Customer Service Medical

Matheau Jende

***** *. **** ***. ******* AZ ***** Cell: 602-***-**** *********@*****.***

PRACTICAL TECHNOLOGIST IN RADIOLOGY

SUMMARY

A dynamic, highly motivated professional ready to start a new career in healthcare field. Proven ability to work

independently or in a team setting, excellent interpersonal and time-management skills, enthusiasm, and years of

customer service experience. Recognized for being hardworking with strong attention to detail.

Medical Knowledge:

• Familiar with Medical Terminology and medical office techniques

• Adept at collection and recording of patient information

Customer Service skills:

• Experienced in meeting customer needs in a fast paced environment

• Energetic, positive, and attentive to patient needs

• Comfortable working in a group and individual setting plus being able to lead others as needed.

CERTIFICATIONS

CPR / BLS Certified ISSA Certified Personal Trainer

HIPAA & OSHA Compliance Training

EDUCATION

The Bryman School of Arizona, Phoenix, AZ, Practical Technologist in Radiology Diploma (May 2013 to June

2014)

PROFESSIONAL EXPERIENCE

Practical Technologist in Radiology Externship, Arcadia Radiology- Phoenix, AZ (Feb 2014 to June 2014)

• Completed 570 clinical externship hours.

• Trained in appointment scheduling, medical record filing, patient charting, contrast injections, blood

pressure measurements, insurance authorizations

• Understanding of Medisoft, Office Hours, Fuji Computed Radiography, CR console

• Maintained high standards of customer service and professionalism during high-volume, fast-paced

operations.

ISSA Certified Personal Trainer- Phoenix, AZ (August 2011 to Present)

• Provides guidance in proper exercise technique and variations of exercises to meet goals;

• Assists member-clients in establishing effective fitness/wellness goals and develops the most effective

training plan to achieve those goals; Offered accurate and up-to-date information and advice on fitness;

motivates clients and serves as a training partner

Warehouse Worker/ Mail Clerk, Randstad Temp Agency- Phoenix, AZ (August 2012 to Present)

ISSA Certified Personal Trainer; Urban Active, Cincinnati, OH (January 2012 to July 2012)

Fitness Consultant, Urban Active- Cincinnati, OH (October 2010 to April 2011)

Security/Bartend, Lunar Nightclub - Cincinnati, OH (May 2011 to December 2011)

• Consistently provided friendly guest service and heartfelt hospitality.

• Promptly and empathetically handled guest concerns and complaints.

Mail Clerk, Fifth Third Bank- Cincinnati, OH (August 2008 to October 2010)

• Shipping and sorting incoming local mail and affiliates to other branches, worked close with manager to

meet deadlines

• Prepared canceled checks for automated daily processing/Data Entry Intermediate

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