Project Management

**** ** ********* *** ***** Chicago, Illinois Cell 224-***-**** ******.******@*****.***

Javard Miller

Windows Desktop / LAN Support

Proven Success in Systems Optimization and Strategic IT Solutions

Accomplished LAN Support Specialist with 13 years of experience managing server infrastructures and

data-center operations across Windows platforms. Effectively plan, install, configure and optimize IT

infrastructures to consistently achieve high availability and performance.

Proven ability to create and deliver solutions tied to business growth, organizational development and

systems/network optimization/project management. Skilled problem identifier and troubleshooter

comfortable managing systems, projects and teams in a range of IT environments.

HIGHLIGHTS OF IT SKILLS

LAN/WAN/NOC Technical Support NOS Patches &

Administration Updates

Systems Installation,

Productivity Improvement Configuration & Upgrading Training & Mentoring

Security Solutions

PROFESSIONAL EXPERIENCE

North Chicago School District 187 North Chicago, IL

Provided project lifecycle leadership over all phases of enterprise wide IT implementations, supporting all

school, employee’s and student’s needs.

Systems Administrator /Team Lead, Windows 7, and Server Group Supporting North Chicago District

187, 1999 to 2013

Administered multiple domains Active Directories in 2003, Server 2008 R2, and Server 2012 R2

Deployed and enforced company guidelines using group policies

Maintain and monitored 5000 corporate network devices status, usage, and availability

Administrated and monitored Exchange Server 2010, users mailboxes, distribution list and

contacts

Identified, troubleshooter and responder to network outages and other issues through resolution or

escalation.

Closely worked with onsite technicians to resolve technical issues related to server hardware, or

software

Supported a wide range of operating systems and -layered client software multi

Provided VPN access support for end users utilizing SonicWALL, and Cisco appliances

Configured, maintained and troubleshoot wireless networks, LAN connection issues, WAN

connection Issues.

Network connectivity issues, using Active Directory and systems. Successfully completed

mission critical project within extremely short deadline.

Support for Windows XP, Windows 7 and Windows 8

Creation and maintenance of Active Directory accounts, Computers and groups.

Managed and Maintain Exchange Management Console.

Supporting and configuring Windows Hyper V for Windows 2008 R2, and Server 2012

Independent Contractor North Chicago, IL 2004

to 2014

System Administrator / Technology Team Lead

Consulted with client companies to provide Web-based and network solutions along with strategic

planning and project leadership over systems migration, configuration, administration, upgrades and

troubleshooting initiatives.

Key Contributions:

Directed the implementation and performance tuning of Windows 2003 Server environment for

client’s IT operations.

Led in-house and consultant team in large-scale Windows server upgrade for North Chicago

School District, which significantly enhanced system performance and student performance.

Resolved a history of problematic network failure by troubleshooting LAN/WAN connections

between multiple schools.

Configure, build, and performed QA of Window 2000, 2003, and 2008R2 servers network

implementation throughout the lifecycle.

Stabilized, expanded and protected client network and PC environment. Built new file servers to

maximize Web hosting, terminal server, file/print sharing and domain control performance.

ADDITIONAL EXPERIENCE

Excelled in early IT career, advancing through increasingly responsible roles including:

School District 187-North Chicago, Systems Administrator/Asst Site Manager, 08-13

Il

School District 187-North Chicago, Il Network Administrator, 2002 to 2008

School District 187-North Chicago. Il Receptionist/Desktop Support, 99-02

EDUCATION & TRAINING

Education Computer Training

College of Lake County Project Management

Columbia College, Columbia, Missouri Checkpoint Firewall

Google Business Apps

PowerSchool

Norton Antivirus Corporate

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