Customer Service Administrative Assistant

LILIA JAIME[pic]

**** ******** ******, *******, ***** 77098 C:630-***-****

*****.********@*****.***

Summary

Executive Assistant who is skilled at multi-tasking and maintaining a

strong attention to detail. Employs professionalism and superior

communication skills to meet client and company needs.

Experience

Administrative Assistant: Nalco/Ecolab 10/2011

to 09/2012

Designed PowerPoint presentations for monthly divisional meetings with top-

level executives. Arranged appropriate travel, visas, agendas, necessary

contacts and country information. Maintained and coordinated executive and

senior management vacation, day -to-day meeting and travel schedules.

Collaborated with other administrative members, human resources and the

finance department on special projects and events. Provided logistical

support to visiting executives in coordination with other Executive

Assistants. Handled and distributed all incoming and outgoing mail.

Administrative Assistant: Itochu

02/2011 to 10/2011

Handled and distributed all incoming and outgoing mail. Managed desktop

publishing and proposal and memo typing. Created and maintained computer

and paper based filing and organization systems for records, reports and

documents. Approved travel expenses and reimbursement requests.

Banquet Coordinator: Hotel Maria del Carmen 03/2010 to

01/2011

Prepare assignments for staff assigned to each event. Includes assignments

for each portion of the work shift; including set-up, reception, event tear-

down and side work. Greet host (on-site contact) for assigned events and

stay in contact throughout the events.Promotes and maintains the highest

levels of customer service to all guests.Resolves guest complaints.

Sales Manager Assistant: Indelpro

09/2009 to 02/2010

Scheduled Board of Directors meetings and assisted with meeting materials

and agendas.Maintained and coordinated executive and senior management

vacation, day-to-day meeting and travel schedules.Provided logistical

support to visiting executives in coordination with other Executive

Assistants.Handled and distributed all incoming and outgoing mail.

Education

University of Houston Paralegal Program Certificate (2014) Houston, Tx

ELS: Business English (2013) Houston, Tx

Institut Vatel: Bachelor's Degree: Hotel Management (2005 - 2009) Mexico

City / France

Skills and Competencies

Microsoft Office - Outlook - Lotus Notes

SAP (Sales and Distribution)

Languages

Spanish: Native

English: Fluent

French: Intermediate

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