Customer Service High School
Resume:
ASHLEY I. JACKSON
Shelby Township, MI 48315
*******************@*****.***
Objective:
Seeking a responsible and challenging position with a reputable company where my thorough
knowledge in document processing, advanced decision making, and premier customer service
skills and professionalism can be utilized.
Summary of Qualifications
1. Excel spread sheet
2. Word document
3. Epic
4. Outlook
5. Amp
6. Cherwell
7. Lending portal
8. Microsoft Office
9. Quickly and accurately learn new computer systems
10. Assume responsibility
11. Self- Motivated
12. High degree of professional integrity
13. Flexible team player who learns quickly
14. Well organized
15. Communicate effectively with customers and clients as well as internally with team
members and management
16. Able to work in a fast paced environment.
Education:
Oakland University
Rochester, MI
Degree: Pursing bachelor’s degree
Date attended: September 2011 until May 2012
Macomb Community College
Clinton Township, MI
Degree: Received my associate’s degree in general studies. Also made the dean’s list.
Date attended: September 2007 until May 2010.
Eisenhower High School
Utica, MI
Graduated in 2005
Degree: High School Diploma.
Date attended September 2001 Until June 2005
Work Experience:
Quicken Loans Mortgage Company
Document Processing Specialist
Detroit, MI
04/19/2012-Present
Phone: 313-***-****
Responsible for working at the front desk in a variety of buildings owned by quicken loans, such
as Chase tower, Compuware building, and the Chrysler House. Responsible for answering and
transferring calls. Duties also included validating parking for employees and candidates. I was a
client ambassador (receptionist) for six months and quickly got promoted to a Document
Processing Specialist. My duties now included processing client documents such as credit
reports, appraisals, 1098, application packages, settlement statements, and appraisal release
forms. Responsible for mailing out client documents to the correct address in a timely and
efficient manner. This is a high productivity position. Being able to key in and process 8-10
documents per hour, and constant communication with third parties and clients.
Lowes
Customer Service Employee and Returns Cashier
Chesterfield MI
3/24/08-04/19/2012
Phone: 586-***-****
With this positon I was responsible for providing the best quality in customer service. Duties
include answering telephones, processing special orders, returning customers products or special
orders and filing paper work.
Buffalo Wild Wings
Waitress
Washington Twp, MI
12/18/2005-3/24/2008
Phone: 586-***-****
With this position I was responsible for providing the best customer service and quality to
customers. Ability to take food orders, work in a fast paced environment, and answer telephones
orders.
Meijer
Cashier
Washington Twp, MI
8/5/2005-12/18/2005
Phone: 586-***-****
With this position I was responsible for providing great customer service as well as running a
cash register, accurately and efficiently.
Volunteer Experience:
I have volunteered at Greater New Mt. Moriah located in Detroit Michigan, helping with food
drives and clothing donations for the homeless. I have also volunteered in Shelby nursing home
helping with the elderly hands on.
Languages:
I’m able to speak a little of the French language.
Achievements and Awards
Honor roll student
Peer Mediator in high school
Made the Dean’s list at Macomb Community College
Promotion from receptionist to document processor in 2012.
References:
Angie Marshall Team Leader 313-***-****
Bryan Jones Business Owner 214-***-****
Tane Williams Co-worker 248-***-****
Contact this candidate