Customer Service Sales
Resume:
Shannon R. Wheeler
**** ******* ****** ********, ** 29505
Home: 843-***-****
Cellular: 843-***-**** or 843-***-****
E-mail: ****************@*****.***
Personal Profile
I am a results-driven and highly motivated person, always ready to succeed. I am energetic
and a very dedicated individual who has strong attention to detail. I have a proven ability to
work effectively with individuals of various ages, cultural backgrounds, and socio-economic
statuses.
Key Strengths
Training/Team Building Planning/Organizing
Performance Evaluation Problem Solver
Customer Service Dependable
Employment History
Manpower, Florence, SC 2014-Current
(Temporary Agency)-Florence County Complex, HR Department
ESAB Cutting and Welding Products, Florence, SC
Temporary Office Assistant
Worked with Excel on a Master Level
Answered High volume calls
Composed Supply Analyst Reports
Williamsburg Technical College, Kingstree, SC 2010-2011
Instructor
Lectured 6 different classes of Psychology
Taught 2 classes of Developmental Reading
Taught 180 Students on the college level
South Carolina Employment Security Commission, Kingstree, SC 2007-2008
WIA Case Manager
Developed and implemented the WIA program for 350 participants;
worked with local employers to assist with employment opportunities for participants;
responsible for planning and providing occupational skill workshops and training sessions
for WIA participants;
conducted presentations to participants on weekly basis;
maintained contact with local and surrounding institutions of higher learning to assist
participants in becoming marketable employees.
Client Logic, Kingstree, SC 1999-
2007
Sales Associate/Side Runner
Responsible for assisting supervisor with various floor responsibilities;
ensured accuracy and dependability of computer system ;
monitored incoming sales calls;
assisted sales representatives in marketing tactics;
marketed and sold Fast Access Internet service for Bell South.
Allied Department Store, Kingstree, SC 1999-1999
Assistant Manager
Responsible for maintaining accurate inventory levels;
maintained contact with vendors and was responsible for ordering merchandise;
responsible for supervising sales clerks;
developed and maintained timely work schedule for employees;
responsible for conducting training sessions for new employees.
Education
Walden University, Baltimore, Maryland
Master of Science- General Psychology, 2010
Limestone College, Gaffney, South Carolina
Bachelor of Arts- Psychology, 2005
Graduated Magna Cum Laude 3.85
Williamsburg Technical College, Kingstree, South Carolina
Associate of Arts, 2005
Training Certifications
South Carolina Employment Security Commission 2007,
Case Management Training Certification
South Carolina Employment Security Commission 2007,
Certification Training
Limestone College, 2005, President’s Award, 4.0 Academic GPA
Williamsburg Technical College 2004, Eight Classes of Office System Technology
The State Board for Techncial and Comprehensive Education Associate Training
2001
Microsoft Word, Excel and Power Point Proficient
AS400 Operating System Proficient
Cisco Multi-Line Phone System Proficient
WorkKeys-Silver Certification 2014
References:
Alexis Wright-DuBose
Williamsburg Technical College
Director of Student Enrollment
601 MLK Junior Avenue
Kingstree, SC 29556
*******@*******.***
Cheryl D. DuBose
Williamsburg Technical College
Student Counselor
601 MLK Junior Avenue
Kingstree, SC 29556
*******@*******.***
Christopher S. DuBose
Assistant Supervisor
Nanya Plastics Inc.
140 Beulah Rd.,
Lake City, SC 29560
*******@*****.***
Contact this candidate