Customer Service Representatvie

GUERDIE MYRTHIL

**** ******** **** *** ***

Orlando, FL 32839

Phone: 321-***-****

**********@*****.***

Abilities

. Proficient with multi line phone systems.

. Skilled in the use of personal computers and related software

applications.

. Ability to gather data to compile information and prepare reports.

. Excellent verbal communication skills.

. Ability to analyze and solve problems.

. Proficient in the use of MS Word, Excel, Outlook, and PowerPoint.

. Excellent customer service skills.

. Ability to type 55+ wpm.

Employment History

Collections Specialist, Tax Examiners and Collectors, and Revenue

Agents

07/2013 - 04/2014 Hilton 6355 Metrowest blvd suite 180,

Grand Orlando, FL

Vacation

s

Company

Assisted owners with processing payoff payments of the loan.

Scheduled payment plans for delinquent accounts. Worked with

warranty deeds foreclosures and Home Owners Association . Input and

update personal and financial transactions. Adhered to all Federal

Debt Collection Practices laws and policy.

Reservationist Coordinator, Customer Service Representatives

06/2008 - 06/2012 Wyndham 7800 Southland Blvd, Orlando, FL

Vacation

Ownership

Assisted customers with creating lasting memories by making

reservations for their vacation accommodations.

Exceeded productivity standards consistently.

Verified personal account and credit card information.

Collected payment for outstanding balances.

Saved package purchases if guest no longer wanted getaway.

Assisted customers with escalated situations and offered

satisfactory resolutions to ensure guest experience.

Telemarketer, Telemarketers

04/2006 - 11/2007 Island One Resorts Orlando, FL

Made outbound calls to offer vacation packages to potential guests.

Collected guests information to sign them up to attend a timeshare

tour.

Student Assistant, Library Assistants, Clerical

02/2004 - 02/2005 Valencia Orlando, FL

Community

College

Improved essay formating for proper assignment delivery.

Assisted with document research for written compositions.

Printed pertinent class related forms, as well as proper submission

of work assignments to designated professor of course study.

Education History

Issuing Location Qualification Course of Study

Institution

Valencia FL 2 Years of College General

Community or a Technical or Studies/Psychology

College Vocational School

Orange County FL General Educational General High School

Public Schools Development (GED) Curriculum

Certificate

WorkForce Orlando, 1 Year of College or Work Ethics work shops

Central FL a Technical or on windows excel power

Florida Vocational School point

Contact this candidate