Pedro Palmas ** Permafrost Dr
*****.******@*******.***
PROFILE
I am a technology architect and business professional with hands on Skills
experience in planning, developing, implementing and supporting Enterprise
successful business solutions. Proven ability to bring the benefits Architecture
of IT to solve business challenges while managing cost and risk. Process
Extensive vendor and stakeholder management experience. An effective improvement
communicator with strong team building and interpersonal skills. Team building
Windows Server
PROFESSIONAL EXPERIENCE 2000/2003/2008/
Manager, IT Architecture 2012
Nov 2010 - Present AD design and
McMillan LLP security
MS Exchange
Scope of role: Data center
Responsible for the planning, design, implementation and management design,
of the logical and technical infrastructure, key systems and risk implementation
management (including security and disaster recovery) solutions for and operations
all offices. 2003/2007/2010
Provide technical leadership across the organization from strategic POP/SMTP
planning to project and deployment management. BES 5.x, 10.x
Continually investigate new and emerging technologies and provide MDM
recommendation for deployment within the origination. Cisco Ironport
Develop and maintain the firm-wide logical and technical Terminal
infrastructure for user and infrastructure based applications. Services
Illustrate the gap in terms of industry standards, alignment with VMware
business objectives, best practices, and strategy/tactical vSphere 4.x,
significance. Analyze the use of available assets (frameworks, 5.x
reference architectures, etc.) to bridge the gap between the as-is MS Hyper-V
architecture and the to-be architecture. Citrix
Define and document the actions needed to close architecture gaps in XenApp/Desktop
support of business objectives. Implement the technical Project
infrastructure strategies for all locations, including procurement of Management
all hardware. Budget
Ensure reliability, availability and scalability of technical Management
infrastructure, key systems and risk management strategies. Requirements
Regular travel to all McMillan locations ensuring technical and Stakeholder
infrastructure, key systems and risk management strategies are Management
adhered to at all locations. Vendor
Keep abreast of and analyse technical infrastructure, key systems and Management
risk management issues, trends and technologies to determine Enterprise
potential impact and benefits to the firm. Antivirus
Coordinate with Project Management Office processes. Quantify costs, WebSense
risks and benefits associated with architecture transition WAN/LAN design
initiatives. Establish timelines, milestones, ownership and metrics Cisco
for managing the transition plan. VPN
Responsible for technical requirements and scoping of projects. Secure remote
Report to the National Director IT, including providing weekly, access (SSLVPN)
quarterly and yearly progress reports on in-flight projects as well
as develop roadmaps for infrastructure and application services. Juniper
Taking the initiative to improve the work, the overall business and Routing
promote the goals of the firm. Switching
Work effectively and collaboratively with colleagues and others in Firewall
cross-functional relationships on tasks within the context of SAN, EVA
corporate policy and strategic direction. iSCSI,
Maintains regular contact with client and internal stakeholders Equallogic
regarding status and issues. IBM Docushare
HP DMS
Notable achievements and projects: Great Plains
Merger and technical integration of 3 medium sized Law Firms Imprivata SSO
including enterprise infrastructure, messaging, financial and Remote Support
document management systems. Performance and
Introduced virtualization technologies and storage area networks to capacity
reduce the physical footprint, power and cooling requirements as well monitoring
as support and maintenance costs associated with legacy systems. Penetration
High density, virtualized data centers with high availability and geo testing Network
redundancy for mission critical business applications reduced the Security
Recovery Time Objective to <60 minutes and the Recovery Point Backup CA,
Objective to <15minutes. Veritas,
Intersite connectivity network circuit and platform refresh using Symantec, Veeam
vendor diverse MPLS circuits for load sharing and automated failover
and failback with a <15 min SLA. Data Domain
Migration of on-premise Telephony services to a cloud based Hosted Netscaler
Collaboration Suite using the Cisco Unified Communications WSUS
Application: Call Manager, Unified Presence, Jabber, Unity IIS
Connection WebEx Meetings resulting in a 40% TCO reduction over 5 Telephony
years, increased stability, security using a predictable "cost per Avaya
seat" model. Call centre
Centralized enterprise backups to the data center and created data tech
retention policies that mirrored the business requirements resulting Witness
in a 20x backup data deduplication and offsite media storage costs. CMS
Team building and leadership initiatives resulting in more cohesive Technical
and process oriented team dynamics. Documentation
Developed and implemented change management process and workflow Ghost
based on the ITIL framework reducing the number of outages related to Linux
human error. TCP/IP
Designed, implemented and populated an IT Wiki for the purpose of HIPAA
retaining tacit knowledge within the organization. compliance
Ongoing training and mentoring of the National IT team on new and Support Desk
emerging technologies as well as best practices. eFax
Intrusion
Senior Technical Support Analyst Detection and
April 2005 - Nov 2010 Prevention
TLCVision Systems
Document
Scope of role: Imaging Systems
Design, implement, monitor, optimize and provide 3rd level support
for the enterprise: network, systems and telephony spanning 3 Sharepoint
corporate offices, 2 data centres and 100+ satellite offices. SQL
LAN/WAN architecture design, management, optimization, monitoring and Lync
support. Jabber
AD architecture design and administration of a 1000+ user Data Loss
environment. Prevention
Management, scheduling and implementation of all Telecom related Data
projects. Classification
Schedule, communicate, execute and supervise maintenance and upgrades and Securty
to all systems.
Ensure systems and usage compliance with HIPAA, PIPEDA, PCI and SOX Certifications
standards compliance. TOGAF
Develop alternative solutions, methods and processes in a MCSE
collaborative environment. Server+
Maintain technical documentation and a shared knowledge base Network+
accessible by the organization's core departments. A+
Various HP, IBM
Notable achievements and projects: and Dell
Ongoing virtualization project spanning two data centers using VMWare [pic]
ESX 4.1 hosted on EqualLogic SANs. [pic]
Design and implementation of a fully redundant systems and [pic]
performance monitoring service for 2 data centers, 100+ virtual [pic]
servers and thousands of services that proactively logs, alerts and [pic]
when possible, automates resolution of service outages. [pic]
Formal development and testing of Disaster Recovery and Business
Continuity process.
Redesigned call treatment for 50 seat call centre with over 300
inbound Toll Free numbers applying metrics and reporting servicing an
array of marketing campaigns.
Led continuing cost savings initiatives by evaluating all aspects of
telecommunications in an effort to reduce cost and consolidating
services. This ongoing project has resulted in a >$10K/month savings
after only 6 months.
Avaya telephony implementation and support of 20 geographically
diverse locations including corporate offices in Toronto, St Louis
and Minneapolis. Avaya s8xxx, G350
Field Services Technician and 7/24 Server Support
2003-2005 MicroAge
Scope of role:
Provide comprehensive remote and onsite support for customers
nationwide. Use diverse skill set to effectively support both high
availability systems and business workstations. Support and implement
LAN/WAN infrastructures while thoroughly documenting network and
systems changes.
Support a Windows 2000 environment with 500+ users onsite at TD
Bank's Creekside Corporate Centre in Mississauga.
On call 7/24 Server Support to a multitude of clients with varying
platforms.
EDUCATION AND CERTIFICATION HIGHLIGHTS
The Open Group of Architecture Framework (TOGAF) (2013)
TOGAF is the de facto global standard for Enterprise Architecture.
The TOGAF framework enables organizations to effectively address
critical business needs by:
Ensuring that everyone speaks the same language
Avoiding lock-in to proprietary solutions by standardizing on open
methods for Enterprise Architecture
Saving time and money, and utilize resources more effectively
Achieving demonstrable ROI
Microsoft Certified Systems Engineer (MCSE) (2002)
The Microsoft Certified Solutions Expert (MCSE certification
validates that I possess the skills needed to run a highly efficient
and modern data center, with expertise in identity management,
systems management, virtualization, storage, and networking.
Network Specialist (2002)
TriOS College
The diploma features courses, knowledge and certification in computer
and network administration. In addition to communication and support
training on popular desktop and server operating systems. Server
virtualization, wireless and mobile devices and automation
administration
Computer Information Systems (1999)
1999
Humber College Institute of Technology
The diploma features courses in programming, electronics, networks
set up and programming, operating system installation and
configuration and the network services that lay the groundwork to
build software skills and expertise in data communications,
networking and security. Development, installation and operation of
computer, embedded and network systems, various network protocols and
microcontrollers, and refinement and development of current
applications.