Customer Service Sales Representative

ANDRE Y. CRAIN

***** **** **. *** **** * Dallas, Texas 75287

214-***-**** Cell, 469-***-**** (secondary) **********@*****.***

My goal is to acquire a position whereby my clerical, sales, customer care and interpersonal

skills may be used and developed to their full potential and to expand my knowledge base

w ith a progressive company that will utilize and fortify my skills.

QUAL I F ICAT IONS

Proficient with Oracle Inventory Procedures and Processes, Excellent Managerial &

Customer Service

skills with attention to detail. H ighly experienced in document formatting, organization,

p roofreading,

payroll and processing, data entry, clerical and administrative assistant duties. Skilled in

W indows, Word

Perfect Internet Explorer, Microsoft Works and Office, which includes: PowerPoint, Excel,

Spreadsheet &

Word. Ability to type 65 words per minute with 1% error or less, filing, copying, faxing, and

t yping

documents.

PROFESSIONAL EXPER IENCE

Mail Room/Customer Service

December 2013-August 2014

Veritude Staffing/Fidelity Investments * Westlake, TX

Inbound Calls

Assist Correspondents with retirement distribution requests

Verify and expedite paper work submit ted by upload into NFS (National Financial

Services) system.

Submit Service Center I tem requests to make corrections and/or adjustments due to

client, correspondent, or NFS error

Research and assist requests declined due to Nigo (not in good order) Status

Qualifier April 2013 –

A ugust 2013

ADT Security Service * I rving, TX

High Volume Inbound Calls

Qualifying and setting appointments for customers interested in establishing Fire

and Burglar Alarm Systems in their homes

Determine whether to schedule a field appointment for a quote, or t ransfer call to an

i n house security professional to discuss quotes and other options for service over the

p hone

Data Ent ry Clerk April 2012 –

October 2012

Choice Staffing – BYN Mellon * Las Colinas, TX

Update borrowing bench-mark rates

Distr ibute payment balance reports

Payment uploads

Process all incoming mail

Escrow balance cleanup

Customer Service Representative August

2010 – April 2012

Time Warner Cable * I rving, TX

Answer high volume of calls and respond to customer inquiries about subscriber

services, products, billing, and general information.

Consistently met sales and service goals by ascertaining customer’s needs, cross –

selling and/or upgrading products and services

Review billing statements with customers and calculate costs associated with the

s tatement in order to resolve discrepancies and to answer questions

Adjust customers billing statements on the computerized billing system when a service

related concern has occurred, or payment arrangements have been coordinated on

delinquent accounts within the guidelines set forth by the department

Customer Care Agent

October 2009 –April 2010

Aegis Communications * I rving, TX

High volume inbound calls for Medicare, Medicaid, and Private Insurance companies

to obtain benefit information

Determined if selected products were appropriate based on patient need and

i nsurance benefit plan

Update and re-file claims when necessary, processed payments, located physicians,

and updated accounts

Followed all Medicare, Medicaid, and private insurance regulations and

requirements

Debt Consultant September

2008 –February 2009

C redit Solutions * Dallas TX

Cold Calls (25-150) calls per day

Assisted Customers with debt resolutions for unsecured debt, credit cards, medical

b ills, and personal loans

Met conversion rates and survey requirements

Provided customers with product and service information

Sales Representative March

2005- June 2008

Bank of America * I rving, TX

Online assistance with new checking, savings, and CD account applications

Cross-selling with credit cards and small accounts

Provided customer service t roubleshooting as necessary

Sales Representative

September 2003- December 2005

Cingular Wireless * Plano, TX

Activated new wireless and wireless internet services

Ported existing customers to Cingular/ AT&T Wireless

Provided features, accessories and equipment to customer for better service

experience

Sales Representative June

2000 –September 2003

Sage Telecom * Allen, TX

Met call center compliance with high call volume

Processed conversion orders

Activated new telephone service

Follow up satisfaction calls to customers

D r iver/Sorter

January 1989 –December 2003

United Parcel Service * Mesquite, TX

Unloaded and sorted packages for distribution

Delivered packages to residential, and commercial clients

Alleviated understaffed areas in the warehouse

Education

Lufkin H igh School 1988

Richland College 1988-1993

o

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