Craig A. Swanson

**** ****** ****.

Dayton,OH ***42

716-***-****

PROFESSIONAL SUMMARY

Extensive experience in electromechanical equipment service, comprehensive and preventive

maintenance, installation, conversions, upgrades, operator training and sales support in both

customer and employer locations. Skilled at diagnosing and troubleshooting problems to

identify effective solutions using a variety of scopes, meters, and signal generators.

Communicates effectively within organizations as well as outside with customers. Proficient in

Windows based operating systems as well as Office suite. Familiar with reading blue prints and

schematics. Able to travel to and perform well at distant locations.

PROFESSIONAL EXPERIENCE

Bell and Howell, Dayton, Ohio 2014 to Present

Customer Service Engineer

Responsible for critical on site maintenance, ongoing repairs, PM’s and inventory control. Main-

tain consistent operation of high speed, high volume mailing and insertion machines. Provide

customer and management with continuous operational updates and downtime estimates of

systems under repair. Maintain and control inventory levels for optimum cost effectiveness

Swisslog Healthcare Solutions, Denver, Colorado 2013 to 2014

Field Service Engineer

Responsible for maintenance and repair of logistics robot for the packaging, storing and

dispensing of medications. Provided 24 hour, seven days a week service and telephone support

as well as remote log in for diagnostics and repair. Furnished at company expense all onsite

required tools and maintained inventory of necessary spare parts. Maintained company vehicle

and traveled to sites both inside and outside assigned territory. Trouble shot and maintained all

systems, PLC control, logic circuits, servo controlled motors, pneumatic lines, compressors and

vacuum generators, as well as all logic sensors, bar code readers and solid state sensors.

NCR Corporation, Dayton, Ohio 2003 to 2013

Customer Engineer II

Responsible for installation, maintenance, repair, upgrade and removal of OCE Wide format roll

fed printing systems, NCR ATM’s, POS equipment, High Speed NCR Item processing

equipment, personal computers, Cisco Routers and Switches. Repair to component level as well

as board and module replacement. Travel daily to customer sites as necessary with periodic

assignments to provide coverage to other territories for a week or more. Work a rotating schedule

including varied shifts and weekly schedules to allow for 365day, 24 hour customer service

coverage. Maintain spare parts inventory and company vehicle.

Graphic Enterprises Inc., Canton, Ohio 2003 to 2003

National Field Service Engineer

Responsible for servicing equipment and performing preventative maintenance at customer sites.

Serviced and maintained HP and Canon wide-format ink-jet printers in New York, Pennsylvania,

Ohio and West Virginia. Travel daily to customer sites, with frequent over-night stays and trips

up to a week in length. Maintain spare parts inventory.

OCE-USA, Pittsburgh, Pennsylvania 2000 to 2002

Technical Services Representative

Responsible for the installation, troubleshooting and repair of Digital and Analog Wide- format

Printing Systems, copiers, digital scanners and print engines. Responsible for electronic,

electrical and electromechanical diagnosis, repair. Consulted with customers on system upgrades

to improve their business operations. Installed equipment in both stand-alone and network

environments. Provided training to key operators for machine functions and operator

maintenance. Repairs to component level, board and module replacement, modified as required,

maintained inventory of parts and proprietary information.

KUBINSKI BUSINESS MACHINES, Erie, Pennsylvania 1999 to 2000

Service Technician

Responsible for installation, maintenance and repair of POS and cash register equipment

Computer equipment, LAN cabling and peripheral equipment, fax machines, copier machines,

typewriters and time clocks. Maintained inventory and replenishment of spare parts. Provided

sales leads on new, replacement and add-on equipment. Repaired component level, board and

module replacement, made modifications as required for new and existing systems.

WCA HOSPITAL, Jamestown, New York 1990 to 1998

Biomedical Technician

Responsible for maintenance and repair of hospital and medical electronic, electrical and electro-

mechanical equipment. Removed medications from Pyxis cabinets that were used improperly.

Relocated Pyxis machines for Nursing convenience. Performed maintenance and repair on

Translogic CPS system. Installed maintained and repaired medical equipment from various

manufacturers. Performed periodic safety and performance tests on equipment both inside and

outside the hospital and at other institutions.

HIFIBUYS, Atlanta, Georgia 1989 to 1990

Technician

Responsible for repair of consumer electronic equipment, repaired cellular phones and repaired

and maintained the advertising department’s Itek camera.

ITEK GRAPHIX/AB DICK, Atlanta, Georgia 1987 to 1989

Senior Field Engineer

Responsible for installation, maintenance and repair of graphic arts cameras, printing presses and

plate makers. Trained customers and operators. Maintained inventory control of parts and

supplies. Provided sales leads on new, replacement and add-on equipment.

PURE WATER SYSTEMS, Jamestown, New York 1985 to 1987

Territorial Manager

Responsible for testing water quality and sales of water problem correction equipment.

HUGHES AIRCRAFT, Carlsbad, California 1984 to 1985

Senior Maintenance Mechanic

Responsible for preventive and corrective maintenance of high vacuum sputtering, etching and

evaporative deposition systems involving cleaning, repair and assembly of clean tooling, valves

and pumps. Familiar and experienced with working in clean room environments. Installation of

process plumbing, and electronic controls in both new and existing semi-conductor production

equipment. Servicing of hoists, pneumatic valves, cryo-pumps and mechanical pumps.

EDUCATION

Bachelors of Business Administration, National University, Vista California (Cum Laude)

Associates of Applied Science in Computer Science, National University, Vista, California

Frewsburg Central School, Frewsburg, New York

Regents High School Diploma (Diploma in Mathematics)

National Honor Society Award Winner

INDUSTRIAL TRAINING

Basic High Vacuum Maintenance for semi-conductor production at Varian Palo Alto,

California

Translogic CPS Course at Denver, Colorado

MILITARY 1980 to 1984

U.S. MARINE CORPS, Oceanside, California

Ground Radio Repairman/Sergeant E-5

Responsible for maintenance, repair and consistent readiness status of radio communications

systems.

MILITARY TRAINING

Staff NCO Academy Non-Resident Program

Basic Electronics

Radio Fundamentals

Ground Radio Repair

ADDITIONAL INFORMATION

Possess a valid : U.S. Passport,

Pennsylvania State Driver’s License.

Final Military Security Clearance: Secret

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