Customer Service Engineer
Resume:
Craig A. Swanson
Dayton,OH ***42
PROFESSIONAL SUMMARY
Extensive experience in electromechanical equipment service, comprehensive and preventive
maintenance, installation, conversions, upgrades, operator training and sales support in both
customer and employer locations. Skilled at diagnosing and troubleshooting problems to
identify effective solutions using a variety of scopes, meters, and signal generators.
Communicates effectively within organizations as well as outside with customers. Proficient in
Windows based operating systems as well as Office suite. Familiar with reading blue prints and
schematics. Able to travel to and perform well at distant locations.
PROFESSIONAL EXPERIENCE
Bell and Howell, Dayton, Ohio 2014 to Present
Customer Service Engineer
Responsible for critical on site maintenance, ongoing repairs, PM’s and inventory control. Main-
tain consistent operation of high speed, high volume mailing and insertion machines. Provide
customer and management with continuous operational updates and downtime estimates of
systems under repair. Maintain and control inventory levels for optimum cost effectiveness
Swisslog Healthcare Solutions, Denver, Colorado 2013 to 2014
Field Service Engineer
Responsible for maintenance and repair of logistics robot for the packaging, storing and
dispensing of medications. Provided 24 hour, seven days a week service and telephone support
as well as remote log in for diagnostics and repair. Furnished at company expense all onsite
required tools and maintained inventory of necessary spare parts. Maintained company vehicle
and traveled to sites both inside and outside assigned territory. Trouble shot and maintained all
systems, PLC control, logic circuits, servo controlled motors, pneumatic lines, compressors and
vacuum generators, as well as all logic sensors, bar code readers and solid state sensors.
NCR Corporation, Dayton, Ohio 2003 to 2013
Customer Engineer II
Responsible for installation, maintenance, repair, upgrade and removal of OCE Wide format roll
fed printing systems, NCR ATM’s, POS equipment, High Speed NCR Item processing
equipment, personal computers, Cisco Routers and Switches. Repair to component level as well
as board and module replacement. Travel daily to customer sites as necessary with periodic
assignments to provide coverage to other territories for a week or more. Work a rotating schedule
including varied shifts and weekly schedules to allow for 365day, 24 hour customer service
coverage. Maintain spare parts inventory and company vehicle.
Graphic Enterprises Inc., Canton, Ohio 2003 to 2003
National Field Service Engineer
Responsible for servicing equipment and performing preventative maintenance at customer sites.
Serviced and maintained HP and Canon wide-format ink-jet printers in New York, Pennsylvania,
Ohio and West Virginia. Travel daily to customer sites, with frequent over-night stays and trips
up to a week in length. Maintain spare parts inventory.
OCE-USA, Pittsburgh, Pennsylvania 2000 to 2002
Technical Services Representative
Responsible for the installation, troubleshooting and repair of Digital and Analog Wide- format
Printing Systems, copiers, digital scanners and print engines. Responsible for electronic,
electrical and electromechanical diagnosis, repair. Consulted with customers on system upgrades
to improve their business operations. Installed equipment in both stand-alone and network
environments. Provided training to key operators for machine functions and operator
maintenance. Repairs to component level, board and module replacement, modified as required,
maintained inventory of parts and proprietary information.
KUBINSKI BUSINESS MACHINES, Erie, Pennsylvania 1999 to 2000
Service Technician
Responsible for installation, maintenance and repair of POS and cash register equipment
Computer equipment, LAN cabling and peripheral equipment, fax machines, copier machines,
typewriters and time clocks. Maintained inventory and replenishment of spare parts. Provided
sales leads on new, replacement and add-on equipment. Repaired component level, board and
module replacement, made modifications as required for new and existing systems.
WCA HOSPITAL, Jamestown, New York 1990 to 1998
Biomedical Technician
Responsible for maintenance and repair of hospital and medical electronic, electrical and electro-
mechanical equipment. Removed medications from Pyxis cabinets that were used improperly.
Relocated Pyxis machines for Nursing convenience. Performed maintenance and repair on
Translogic CPS system. Installed maintained and repaired medical equipment from various
manufacturers. Performed periodic safety and performance tests on equipment both inside and
outside the hospital and at other institutions.
HIFIBUYS, Atlanta, Georgia 1989 to 1990
Technician
Responsible for repair of consumer electronic equipment, repaired cellular phones and repaired
and maintained the advertising department’s Itek camera.
ITEK GRAPHIX/AB DICK, Atlanta, Georgia 1987 to 1989
Senior Field Engineer
Responsible for installation, maintenance and repair of graphic arts cameras, printing presses and
plate makers. Trained customers and operators. Maintained inventory control of parts and
supplies. Provided sales leads on new, replacement and add-on equipment.
PURE WATER SYSTEMS, Jamestown, New York 1985 to 1987
Territorial Manager
Responsible for testing water quality and sales of water problem correction equipment.
HUGHES AIRCRAFT, Carlsbad, California 1984 to 1985
Senior Maintenance Mechanic
Responsible for preventive and corrective maintenance of high vacuum sputtering, etching and
evaporative deposition systems involving cleaning, repair and assembly of clean tooling, valves
and pumps. Familiar and experienced with working in clean room environments. Installation of
process plumbing, and electronic controls in both new and existing semi-conductor production
equipment. Servicing of hoists, pneumatic valves, cryo-pumps and mechanical pumps.
EDUCATION
Bachelors of Business Administration, National University, Vista California (Cum Laude)
Associates of Applied Science in Computer Science, National University, Vista, California
Frewsburg Central School, Frewsburg, New York
Regents High School Diploma (Diploma in Mathematics)
National Honor Society Award Winner
INDUSTRIAL TRAINING
Basic High Vacuum Maintenance for semi-conductor production at Varian Palo Alto,
California
Translogic CPS Course at Denver, Colorado
MILITARY 1980 to 1984
U.S. MARINE CORPS, Oceanside, California
Ground Radio Repairman/Sergeant E-5
Responsible for maintenance, repair and consistent readiness status of radio communications
systems.
MILITARY TRAINING
Staff NCO Academy Non-Resident Program
Basic Electronics
Radio Fundamentals
Ground Radio Repair
ADDITIONAL INFORMATION
Possess a valid : U.S. Passport,
Pennsylvania State Driver’s License.
Final Military Security Clearance: Secret
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