technology management

BENJAMIN MCCRAE

**** ***** ******* ? Turlock, CA 95382 ? 209-***-**** ?

***.*********@*****.***

TECHNOLOGY & IT Management Professional

PROFESSIONAL SUMMARY

Savvy, versatile and analytical Technology & IT professional with more

than 10 years' experience supporting military and industrial networks.

Proactive and innovative hands-on leader with expert troubleshooting

abilities, analytical skills, and in-depth technical knowledge-heavily

relied on to generate creative solutions. Thrive in team oriented, fast-

paced environments. Adept at effectively communicating with either

business or technology teams. Held Department of Defense Secret Security

Clearance. IEEE member.

AREAS OF STRENGTH

Team Installation and Systems Security

Leadership/Management Configuration Cloud computing

Cohesive Team Building Project Management Training and

Strategic Planning Hardware/Software Mentoring

Interfacing

SELECTED CAREER HIGHLIGHTS

Post Foods:

. Co-led engineering change controls management team to increase state

compliance 47 percent and business requirements 60 percent in 2

years.

. Led Accident investigation Safety team to boost business requirements

35 percent and process improvements 52 percent in 2 years.

. Migrated 200 computers to Windows 7 during a 3-day weekend, attaining

99% success and 100% on-time rates.

Computercite (Camp Parks Client):

. Designed and implemented Camp Parks' power management systems

including 24-hour backup system for all three network operations

centers.

. Installed and managed radio-frequency identification (RFID) system

for inventory management that saved more than $500,000 in

unmarked/inventoried assets and resulted in 2-year overall "loss

rate" of 0% on marked items.

TECHNICAL EXPERTISE

Operating Microsoft Windows (Windows CE, XP, Vista, 7 and 8), X32/64-Bit

Systems: Server (2008R2 and 2012), Linux (Ubuntu, SLES), UNIX, Mac OS X and

DOS

Tools/Programs: Solid Works, AutoCAD, Multisim, LabVIEW and MATLAB

Protocols: TCP/IP, DNS, WINS, DHCP and SMTP

Software C/C++, Visual C/Basic, Assembly, SQL, Python, PLC (Allen Bradley,

Developing: Siemens) and Windows PE

Databases: SQL, Blackberry Enterprise Server and SharePoint Server

Application Active Directory, Exchange, VMware Vsphere/Virtual Center,

Software: Symantec and VERITAS Backup Exec

Software Microsoft Office Suite, Microsoft Visio, Microsoft Project and

General: Adobe Acrobat Creative Suite

Hardware: Signal Decoding & Equipment, Wireless Satellite Communications,

Fiber Optics, Telecommunications

CERTIFICATIONS

. ITIL V3 (#973881 - 000000001)

. Cisco Certified Network Associate (CCNA Routing and Switching)

. CompTIA Network+/Security+/Server+ (pending)

EDUCATION

Bachelor of Science, Electrical and Communications Engineering (GPA: 3.6),

ITT Tech., Lathrop, CA, 2009

Associate of Science, Computer and Electronics Engineering (GPA: 3.7), ITT

Tech. Lathrop, CA. 2005

PROFESSIONAL TRAINING

CompTIA A+/Network+/Security+, CCNA, Information Awareness, Information

Security Awareness, NetScreen Firewall, Information Systems Security

Monitoring, CIO G-6 NETCOM Information Assurance/Security+, Army G-3

Computer Security and Headquarters/Department of the Army, Managing

multiple projects over their lifecycle.

BENJAMIN MCCRAE Page 2 of 2

PROFESSIONAL EXPERIENCE

Systems Analyst II, Post Foods, Modesto, CA 2010 - Present

Serve at IT Systems Manager and Engineering Technician for the corporate

office of Post Holdings. Collaborate with IT groups such as network,

security, administration and telecommunications to perform functions and

repair issues, and manage a large user base.

. Function as Engineering Technician for diverse tasks such as

maintaining accurate Active Directory (more than 1,800 employees),

performing maintenance on computerized storage (for example, SAN and

NAS VMware VirtualCenter 2.5) and Programmable Logic Controllers

(for example, SLC500 and Micrologix), and designing intricate

drawings using AutoCAD and Solid Works.

. Lead security on database, camera and gate system initiatives, act

as project lead on Box Enterprise Cloud-based file/utility storage,

and provide leadership on Zscaler Network/Internet Firewall and web

filtering solutions. Co-lead system security initiatives including

Symantec Endpoint Protection management.

Adjunct Instructor of Engineering, ITT Tech., Lathrop, CA 2012 -

Present

Educate students and professionals (using theory and practical labs) in

basic and advanced technology, programming, circuit design and analysis

(such as industrial process controls, telecommunications, data and

computer communications, programmable logic controllers, and solid state

electronics.).

IT Systems Administrator, U.S. Army (Camp Parks Client), Computercite, San

Ramon, CA 2007 - 2009

Provided 24-hour, on-call service to client for the LAN/WAN, network

connectivity, and PC operating systems and hardware. Responded to client

issues promptly, resolving myriad of problems and providing comprehensive

technical assistance with minimal end-user downtime. Managed $100,000

project and equipment budget. Information Security and system security

overseer and response team.

. Maintained Active Directory for more than 200 end-users across 4

Army Garrisons.

. Helped train end-users in understanding the fundamentals of

information systems and ensured they complied with required

principles, policies and rules.

. Directed radio-frequency management for post facilities including

radio equipment installation and maintenance.

. Oversaw AT&T technicians and engineers involved with post-wide

communications and technology projects.

. Managed radio frequency identification (RFID) installation for

inventory management.

. Functioned as Camp Parks' new equipment and technologies expert;

researched and advised executive management regarding proposed new

technology purchases.

Principal Computer Engineer, Haeger Incorporated, Oakdale, CA 2005 -

2007

Developed new techniques for improving robotics fastener products used

with industrial computers and robotically-controlled equipment sold to

the global market.

. Constructed and repaired computers and troubleshot hardware/software

interfaces.

. Co-developed computer hardware that boosted efficiency, decreased

product costs, and enhanced customer satisfaction.

. Acted as Lead IT Support Technician, when necessary, to support

server and network operations for more than 75 employees; rewired

and configured switches. Replaced server room equipment to achieve a

99.97 percent server uptime.

. Set up an SQL-based system for Engineering Department based on

SharePoint.

Geek Squad Representative, Best Buy, Modesto, CA 2003 - 2006

Requested by customers to service and repair their computers. Achieved

high satisfaction levels from customers.

. Installed and maintained operating systems and virus-detection

software.

. Performed backups and recoveries caused by infected computer systems

or failing hard drives.

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